Method 1: Investigating a Server Issue
If you think this scenario might be applicable, a good idea would be to use services like DownDetector or IsTheServiceDown to figure out if other users in your area are currently dealing with the same type of issues. But in case there is no evidence of a server issue, move down to the next method below. If the problem is still not resolved or this scenario was not applicable, move down to the next potential fix below.
Method 3: Factory Reset Nvidia Shield TV (if applicable)
In this case, you will need to reset your Shield device back to the factory settings in order to fix the error code 5004. Note: Keep in mind that if you do this, all the data present of your device will be wiped. So before following the instructions below, make sure you back up your data safely. Once you are ready to reset your Shield device in an attempt to fix the Error 5004, follow the instructions below:
Method 4: Using a VPN Client
Fortunately, if you’re encountering this issue on a device that supports it, you should be able to fix this problem by using a ‘safe’ VPN client to make it seem like you’re accessing the streaming platform from a location that doesn’t violate any geo-restriction.
CloudflareSuper Unlimited ProxySurfsharkHMA VPNHide.meUnlocator
If you’re looking for specific instructions on how to install and configure a VPN client on a Windows PC, follow the instructions below to download, install, and configure the free version of Hide.me VPN:
