As it turns out, this problem has multiple potential causes. We’ve investigated various user reports that were all struggling with the same issue and we’ve discovered a list of potential culprits that might be responsible for causing the ‘Out of Sync’ error: Now that we went over every potential root cause of this annoying Apex Legends error code, let’s go over several common fixes that other users that we’re also dealing with this problem have successfully used to make their gameplay stable once again.
1. Change the Date and Time (PC and Consoles)
This might seem like a weird fix, but it’s actually one of the most effective repair strategies for users encountering the ‘Out of Sync’ error when playing Apex legends. As it turns out, you might be faced with this error if the game expects an older date than the one given by the console or the PC connected to Apex Legends. This is a glitch on the developer’s side (one that they’ve been unable to fix since the game was in Beta). Fortunately, Apex Legends gamers have discovered a fix that seems to work for both consoles and PC; changing the date & time of the console or PC experiencing this issue a few days ahead. This fix is confirmed to work on PC, PS4, PS5, Xbox One, and Xbox Series X. Since the steps of doing so will be different depending on which platform you’re using, we’ve created a series of sub-guides that should help enforce this fix regardless of the platform where you’re playing Apex Legends from. Follow the sub-guide that’s applicable to you:
Change the Date & Time on PC
If you’re experiencing this issue on PC, you can enforce this fix by accessing the Date & Time menu. The steps below should work on every recent Windows version. Here’s what you need to do:
Change the Date & Time on PS4
To change the date & time on PS4, you’ll need to access the Date and Time Settings menu and change the date & time retrieval to Manual. Here are the step-by-step instructions that will show you how to change the date & time on Playstation 4:
Change the Date & Time on Ps5
If you’re already on PS5 (lucky you), the process of changing the date & time is a little different since the Date & Time menu is hidden under System for Sony’s next-gen system. Follow the instructions below to change the date & time on PS5:
Change the Date & Time on Xbox One & Xbox Series X / S
If you’re experiencing this issue on your Xbox One or Xbox Series S / X console, the good news is the steps of enforcing this date & time fix are basically identical. Follow the instructions below to change the date & time on Xbox One or Xbox Series X / S console: If you’re still experiencing the Out of Sync error when playing Apex Legends even after enforcing this date & time fix, move down to the next method below.
2. Delete the Netparams file (PC Only)
If the date & time fix explained above was not effective in your case, the next thing you should troubleshoot against is a network issue facilitated by a file that holds the majority of network parameters used by the game (netparams). Several affected users that we’re also encountering the Out of Sync error when the game was trying to connect to the game server have reported that the problem was finally fixed once they accessed the temp folder of the game and deleted the netparams file. Note: Deleting the “netparams” file fill not produce any underlying effect on your game installation. This is a temporary file that can be safely deleted. If you’re looking for specific instructions on deleting the netparams file, follow the instructions below: If you’re still experiencing the Out of Sync error, move down to the next potential fix below.
3. Log Out and back into Steam / Origin
As it turns out, this particular issue can also occur due to an expired or partially corrupted login token. There is no official explanation on why this problem is so prevalent on PC, but affected users suspect that you might expect the Out of Sync error when connecting to Apex Legends severe due to an expired login token. Fortunately, this particular issue can be resolved swiftly (on both Steam and Origin) simply by logging out and back into the launcher before restarting the game. Several affected users have confirmed that this operation finally allowed them to join an online match without experiencing the same kind of issue. Follow one of the sub-guides below (depending on if you’re using Steam or Origin to launch Apex Legends) to refresh the login token and fix the apparition of the Out of Sync error:
Refresh the login token on Steam
If you’re experiencing this issue when launching Apex Legends from Steam, you should ensure that the game is updated before starting to follow the instructions below. Here’s how to log out and back into your Steam account to fix the Out of Sync error:
Refresh the login token on Origin
If you’re using Origin to launch Apex Legends, you’ll need to log out of it by using the ribbon menu at the top to access the Origin menu and sign out of your account. Here is the step by step instructions on refreshing the Origin login token used rejected by Apex Legends when you see the Out of Sync error: If the problem is still not fixed (even after you signed out and back into your game launcher),
4. Validate the Steam or Origin files (if applicable)
You can try validating the game’s files in order to fix the ‘Out of Sync’ error. You can do this from the Steam or Origin application, depending on where you have installed the game from. Note: This method will only work if you are encountering an error on your PC and you are using one of the two launchers covered in this article (Steam or Origin). Here are the specific guides on how to verify the integrity of the game’s files, depending on the platform you are using:
Deploy a Steam Integrity Check
Follow the next steps to see how to verify the integrity of the Apex Legends files on Steam:
Deploy an Origin Integrity Check
In case you have installed the game via Origin, follow the next steps to see how to verify the integrity of the files: In case this method wasn’t helpful, check below the next one.
Flush the DNS cache (PC Only)
Some affected users have managed to fix the ‘Out of Sync’ Apex Legends error by flushing the DNS cache. If you don’t know what this process does, it clears any IP addresses or other DNS records from your cache, so your computer re-fetches new combinations whenever it needs and stores them in the local cache. Note: This method will only work if the error occurs on your PC. Here are the steps you need to follow to flush your DNS: If this method didn’t fix your error, go to the next one.
Restart or Reset Router
This error might be also caused by some kind of network inconsistency that is not letting the game work properly. This can be fixed by either restarting or resetting your router. In this case, the issues caused by a network inconsistency could be resolved by forcing a network refresh. You can start with a simple network restart because this is less destructive than a network reset – it will let you reset your network components without making any changes to your network credentials and settings. You can perform a router reset by simply pressing the dedicated restart button, or pressing the ON/OFF button twice if the first option is not available. You can also simply disconnect the power cable from the power outlet for an easier method. If you’ve done this and it didn’t work, you can go for a router reset. But before doing that, keep in mind that depending on your network equipment, this process will also reset your custom credentials and the default address of your router. Note: In most cases, both the logins will be reverted back to admin (for both username and password). To perform a router reset you need to simply push the reset button and keep it pressed for at least 10 seconds. You might need a toothpick or a similar pointy small object to reach the Reset button, but it depends on your router model. As soon as the procedure is complete, the LEDs on the router will start blinking intermittently. In case you’ve done both the procedures above and you still encounter the ‘Out of Sync’ Apex Legends Error, check below the last method.
Disable Download / Upload QoS Settings on your Router
The last thing you can try is to fix the disable the QoS Settings on your router. The QoS is used to set up priority to specific devices, services, or applications within the network through the router. Here are the steps on how to disable the QoS settings on your router:
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