After investigating this particular issue thoroughly, it turns out that there are several different potential culprits that might be responsible for this error code. Here’s a short list of scenarios that might prompt the apparition of this error code: Now that you know the most common scenarios that have the potential of triggering the error code 920, here’s a list of methods that should allow you to fix the issue:
Method 1: Running a system test
If you’re encountering the error code 920 frequently, there’s a very good chance that the device is signaling that your receiver has not been able to download the program guide from the satellite in a timeframe of more than 3 hours. In case this scenario is applicable, the first thing you should do is diagnose the problem by running a simple system test – Depending on the issue at hand, the scan might recommend a troubleshooting guide or at least point you in the right direction. Several affected users that also followed the instructions below to diagnose the problem have reported that it was instrumental to solving the problem. Here’s what you need to do to perform a system test: On the other hand, if there is no mention of error code 82 or 83, you can move directly to Method 3 as an incorrectly configured satellite dish is most likely not responsible for this error.
Method 2: Selecting the correct satellite dish
If the investigation above has revealed that the error is related to a receiver configured for the incorrect satellite dish (error code 82 or error code 83), you should be able to fix the issue by accessing the Satellite settings inside your DirectTV device and repeating the satellite setup so that you configure it for the correct satellite dish. A lot of affected users that were previously dealing with the error code 920 have reported that the issue was finally resolved after following the instructions below. Here’s what you need to do: In case the same problem is still occurring, move down to the next potential fix below.
Method 3: Power-cycling or Reset your DirecTV device
If none of the methods above have allowed you to ix the issue, you should start considering that some type of temporary data is causing this error code to appear. Fortunately, there are a few methods you can follow in this case to force your DirecTV device to clear the temporary data and start from scratch. Several affected users that we’re encountering the same error code have reported that they finally managed to get the issue resolved by power-cycling the device, resetting the DirecTV device, or by returning the settings of the DirecTV device back to their factory defaults. To accommodate both scenarios, we’ve put together 3 short subsidies that will walk you through these processes:
A. Power-cycling your DirecTV receiver
B. Resetting your DirecTV receiver
C. Returning your DirecTV receiver back to factory settings
Important: Before you start following the instructions below, keep in mind that every customized preference, playlist, and favorite is lost with this method.
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