As it turns out, there are several different causes that might end up producing this Disney+ Error Code:
Method 1: Restarting the device
As it turns out, one of the most common instances that will actually end up causing the Error Code 39 on Disney+ is a copy-protection check that ends up failing after the app has spent a long time idling. This problem will most likely be resolved by Disney eventually, but until then, you can fix it yourself by forcing your affected device to restart in order to clear any temp files from the Disney+ app and clean restart the app. Of course, depending on the device you’re encountering the issue with, the instructions will be different. To make it easier for you, we created a list of instructions for devices that are most affected by this issue.
Apple TV: Go to Settings > System and click on Restart.
Android TV: Press the Home button on the main dashboard. Next, go to the Settings tab and select Settings. Then, go to About and use the Restart option from the Power menu.Restarting Android TVAndroid: Hold the power button until you bring up the Power menu. From the list of options, choose Restart and wait for your device to boot back up.
iOS: Press and hold either the volume button or the side button on the other side until you see the power off slider appearing. Next, drag the power slider all the way to the right and wait for your iOS device to turn off. Once the operation is complete, turn it back on normally.
Windows: Click on the start button in the top-left corner and click on the power icon from the list of available options. Next, from the list of power options, click on Restart and wait for your computer to boot back up.Restarting the Windows computer
In case this operation didn’t allow you to resolve the Error Code 39 with Disney+ and you’re still unable to stream content, move down to the next potential fix below.
Method 2: Reinstalling the Disney+ App
If a simple restart didn’t allow you to fix the issue, your next step would be to try and reinstall the Disney+ app in order to clear any potentially corrupted data that might contribute to the apparition of the Error Code 39. This operation was confirmed to be successful by a lot of affected users. Regardless of the platform where you encountering the issue on, proceed by reinstalling the Disney+ app completely and clearing up the temporary files to see if that fixes the issue. Of course, depending on your platform of choice, the instructions for doing so will be different. Due to this, we created several different sub guides (one for each platform compatible with Disney+), so feel free to follow the instructions that are applicable to the platform that you’re using the streaming service on:
Reinstalling Disney + on AppleTV
Reinstalling Disney+ on Android TV
Reinstalling Disney+ on Android
Reinstalling Disney+ on iOS
If you’ve already done this with no success, move down to the next potential fix below.
Method 3: Resetting Apple TV / AndroidTV to Factory Settings (if applicable)
If you’re encountering the problem on an AppleTV or AndroidTV and restarting and reinstalling the Disney+ app didn’t fix the issue for you, the best course of action would be to reset your Apple TV or Android to the factory settings. This operation was confirmed to be effective by a lot of affected users facing a similar scenario. We’ve created two separate guides to accommodate both user bases. Follow the sub-guide that is applicable to the TV OS that you are using. Note: In case you are not encountering this issue on AndroidTV or AppleTV, skip this method altogether and move down to the next one below.
Resetting Apple TV to factory settings
Resetting Android TV to factory settings
In case you still end up seeing the Error Code 39 or this fix was not applicable to your device, move down to the next method below.
Method 4: Power-cycling your console (if applicable)
If you are encountering this issue on an Xbox One or Playstation 4, it’s very likely that the issue is occurring due to some temporary files that the Disney+ application creates passively. Under certain circumstances, these files might end up creating streaming issues including Error Code 39. In case this scenario is applicable, you should be able to fix the issue by ensuring that you end up draining the power capacitors of your console and remove any temporary data that might be causing the problem. To accommodate both user bases, we created two separate guides – one for PS4 and one for Xbox One. Follow whichever guide is applicable to your current situation:
Power-cycling on PS4
Power-cycling on Xbox One
Method 5: Removing the in-game capture device (if applicable)
If you are using an in-game capture device to records your gameplay on Xbox One or Playstation 4 (with devices like Elgato), keep in mind that it’s a well-known fact that Disney+ and a lot of other streaming app have the potential of conflicting with it. This is a problem that occurs due to some DRM protections that these streaming apps enforced, and you can also expect to experience similar issues with BluRay Disks and other types of physical media. This is a failsafe way of making sure their content is not being pirated. As it turns out, Disney+ includes a copyright protection code built directly into the HDMI signal that is used to pass from the console to the outputting device. The Error Code 39 will occur if there is a breakdown in the console and the TV during the process of checking the copyright protection over HDMI. So in case you are using a game capture device like Elgato, disconnect it from your console and restart your station. Once your console boots back up, open the Disney+ app once again and see if the Error Code 39 has been fixed.
Method 6: Removing the projector connection (if applicable)
If you are projecting the content you stream from Disney+ via a projector that’s connected via VGA or HDMI, you might need to let go of that connection and hook your console to a TV in order to fix the Error Code 39. We’ve managed to identify a lot of user reports that were encountering this exact issue ONLY when they were connected to a projector. We weren’t able to confirm this, but it looks like this is yet another security measure to ensure that their content doesn’t get leaked. There are a lot of user reports suggesting that the Disney+ app is running some type of DRM in order to stop people from recording or screen capping their content. Any in-game captures app, projectors or anything else that’s using splitters will end up producing this error code.
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