This particular error is mostly encountered on Windows 10 but there are also scarce reports of it occurring on Windows 8.1.
What is causing the 0xbba error code?
After trying to replicate the issue and looking at various user reports, we identified a couple of potential culprits that might be responsible for the apparition of the 0xbba error:
3rd party antivirus or firewall is interrupting the connection – There are several occurrences where the error was confirmed to be caused by 3rd party AV interference.A proxy connection is enabled – Apparently, the Xbox app will also display the 0xbba error if you are filtering your network connection through a proxy server. This is only reported to occur with the native way of creating a proxy connection.Incorrect Date and Region settings – It turns out that Xbox app will cross-check the Region & Date settings of your area with the actual values and block outgoing connections if any inconsistencies are found.Xbox app doesn’t have sufficient permissions – Several users were able to resolve this issue by granting additional permissions to a registry value that is deployed during the sign-in process.Xbox app application files are corrupted – Certain operations or some third party applications might leave you with a broken Xbox app. In this case, the solution would be to reinstall the Xbox app with a Powershell or Command Prompt command.HomeGroup network is set to Public – A couple of users that had their HomeGroup set to Public have managed to get the issue resolved by changing it to Private.
How to fix the 0xbba error code?
If you’re encountering this particular error, this article will provide you with a collection of effective troubleshooting steps. Below you have a collection of methods that other users in a similar situation have found to be effective in fixing the issue or circumventing it. To maximize your chances of success, we advise you to follow the methods below in an order that they are presented until you found a fix that resolves the problem in your particular scenario. Let’s begin!
Disable or Uninstall 3rd party security solutions (if applicable)
Before we try anything else, let’s eliminate the possibility of a third party interference. Several affected users have reported that the error code was gone and they were able to use the Xbox app normally after they disabled the real-time protection of their 3rd-party antivirus. Note: If you don’t use a 3rd party security solution, continue down with the next methods below. However, other users have reported that the issue was only fixed after they uninstalled their 3rd party security solution. Norton and McAfee are often reported as culprits for this particular issue. To test whether this theory holds true in your particular case, close your 3rd party antivirus (make sure it’s not running in the background) and launch the Xbox app to see if you are able to log-in without the 0xbba error. If the same error is still displayed, follow the guide down below to ensure that there’s no 3rd party interference by clean uninstalling your security solution. Here’s how: If you’re still seeing the same error, move down to the other methods below.
Disable the built-in proxy connection (if applicable)
Several different users have reported that in their case, the 0xbba error was facilitated by a proxy connection created through the built-in Windows way. Most of them have reported that the issue was resolved and they were able to connect with the Xbox app normally after they disabled the proxy connection. If you’re unsure on whether a proxy server is facilitating the apparition of this issue, follow the guide below to prevent a proxy server from filtering the connection:
Set the correct region & date settings
Apparently, the 0xbba error can also be caused by incorrect an incorrect Region in Date and Time settings. Several users have reported that the issue was resolved as soon as the Region and date entries were updated to the correct settings. There are indications that the Xbox applications cross-check your entries with the actual values and block any outgoing connection if any inconsistencies are found. Just in case you’re having trouble accessing the Date & Time settings, here’s a quick guide that will show you how to set the correct region and date values: If you’re still encountering the 0xbba error, move down to the next method below.
Modifying the registry and resetting the IP
Several issues reported being able to resolve the 0xbba error by granting additional permissions to a registry key that is used during the sign-in process of the Xbox application. Several users have reported that the issue was fixed as soon as the registry value was altered and the IP was reset. Here’s a quick guide on how to do these modifications: If the issue is still not resolved, continue with the next method below.
Method 5: Uninstall the application via PowerShell
There are several operations that you might have performed which run the risk of breaking the Xbox app. In addition to this, there are some third-party applications that might corrupt some files that are necessary during the sign-up process of the Xbox app. Several users have reported that they managed to fix the issue by using Powershell to clean uninstall the Xbox app. Based on their reports, the application started functioning without issues after they re-downloaded it from the Windows Store. To make it easier for yourself, follow the guide down below to uninstall the Xbox app using Powershell and then re-download it from the store:
Method 6: Changing the network type from Public to Private
A couple of users have managed to get the issue resolved by modifying some HomeGroup settings so that the network is set to Private. Apparently, the Xbox app tends to malfunction when the user has previously created a HomeGroup that is set to Public. Note: Keep in mind that starting with the April 10 2018 update, the HomeGroup feature was removed from Windows 10. but if you still haven’t applied this update, you can still follow the steps below. Here’s a quick guide on how to change the network type from Public to Private: If you’re still encountering the 0xbba error, continue down with the next method below.
Method 7: Setting all Xbox-related services to Automatic
The sign in 0xbba error code can also occur because some (or all) services used by the Xbox app are prevented from running. This can be fixed by taking a trip to the Services screen and scheduling them to start automatically at every startup. Here’s a quick guide on making sure all required Xbox services are enabled:
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