What is causing the error code 0xc00db3b2?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this error code. As it turns out, there are several different potential scenarios that have the potential of triggering the error code 0xc00db3b2:
Method 1: Install / Reinstall HEVC Video Extensions
The majority of users that encountered the error code 0xc00db3b2 have managed to fix the issue by installing or reinstalling the HEVC Video Extensions app from the Microsoft Store. This extension is designed to take advantage of the latest hardware capabilities including Intel 7th generation and newer GPUs with 4k Support. But as it turns out, certain types of video content will require this extension to be installed in order to function as intended. On top of this, there are certain inconsistencies with how this HEVC extension operates. Since it has the potential of glitching, you should reinstall it in order to resolve the issue if you have it already installed – several affected users have confirmed that this procedure helped them to resolve the issue. If you encounter the issue with a type of content that normally requires HEVC Video Extension app, follow the steps below to install or reinstall the Microsoft Store app: If this method wasn’t applicable or didn’t resolve the issue for you, move down to the next method below.
Method 2: Resetting the HEVC Video Extension
Several affected users have reported that they managed to resolve the issue by accessing the Advanced Settings of the HEVC Video Extension and performed a reset. Although this is not as effective as Method 1, it’s an easier and less intrusive fix for users that want to avoid doing a reinstall. Here’s a quick guide on resetting the HEVC Video Extension by using the Apps & Features Screen: If the issue is still occurring, move down to the next method below.
Method 3: Resetting the Movies & TV app
As it turns out, the error code 0xc00db3b2 error can also occur due to some corrupted elements inside the Movies & TV app folder. Several affected users have managed to fix the issue entirely just by making their way into the Apps & Features menu and resetting the application as if it was started for the first time. Here’s a quick guide on how to reset the Movies & TV app in order to resolve the error code 0xc00db3b2:
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