As it turns out, there are several different potential culprits that might end up causing this problem:
Method 1: Power Cycling your Xbox One Console
The 0x9b100041 error code typically appears on Xbox One in situations where there’s either a network inconsistency or you’re dealing with some kind of temporary data that ends up affecting the operating system of your console. If this scenario is applicable, you should be able to fix this problem by performing a simple power cycling procedure on your console. This operation will ensure that the power capacitors are completely drained and that temporary files store in-between normal startups are cleared. Doing this will end up fixing the majority of firmware-related issues that will cause problems when lunching games and applications on Xbox One. Here’s a quick step-by-step guide on performing a power cycling procedure on Xbox One: In case the same problem is still occurring, move down to the next potential fix below.
Method 2: Reinstalling the Game
If you’re encountering this problem with Oblivion or Destiny 2, it’s also possible that the problem was introduced with the installation of a bad update (most likely, an unexpected interrupted ended up corruption some data). If this scenario is applicable, you should be able to fix the problem swiftly by reinstalling the game along with every add-on or expansion. This operation was confirmed to be successful by a lot of affected users. In case you’re unsure on how to uninstall and then reinstall an Xbox One game, follow the instructions below: In case you still end up seeing the error code 0x9b100041, move down to the next method below.
Method 3: Removing the Connected Microsoft Account
As it turns out, this problem can also be related to some type of corruption caused by some file dependencies belonging to the Microsoft account that you’re currently connected with. Some affected users that were previously causing the same problem have reported that they managed to resolve the problem by removing the account that was previously active on the Xbox One console. This will also clean any cached data associated with the account, which might end up resolving the 0x9b100041 error code. Here’s a quick guide on removing the account & doing a hard restart: In case the same problem is still occurring, move down to the next method below.
Method 4: Cleaning the Disk (if applicable)
If you’re only encountering the error while attempting to play a game via a physical disk, it’s also possible that the optical block is prevented from reading information. This typically occurs if the disk is dirty or if certain sectors are damaged. In case this game is the only one that’s causing the 0x9b100041 error, you should clean it thoroughly by using isopropyl alcohol and a soft cloth. Keep in mind that isopropyl alcohol dries up very fast, so you don’t have to worry about leaving any by-products that will reduce the damage to your optical drive. Note: Keep in mind that if the issue is caused by a deep scratch, this operation will not be very effective. If you’re looking for a quick guide on cleaning a Blu-Ray disc of dust and other types of debris, follow the instructions below: In case the same problem is still occurring, move down to the next potential fix below.
Method 5: Clearing the Game Cache
If none of the instructions above have worked for you, consider clearing your local cached of saved data. This fix was confirmed to work by a lot of affected users. This will essentially clear any saved data and temporary files associated with them from the console, but it will not remove any saved games that you are currently storing on the cloud. So to ensure that you are not facing any saved data loss, go to Settings > System > Storage and select Games, then go ahead and select the games that you need to back up to the cloud. To confirm the operation, choose Move, then choose Cloud Saved Games. Once you have ensured that the game saves are successfully backed onto the cloud storage, follow the instructions below to clear the locally saved game’s cache on your Xbox One console: In case the same problem is still occurring, move down to the next potential workaround.
Method 6: Turning off the Internet connection (if applicable)
If you can physically see some scratches on the game disk, you might be able to circumvent the error code by turning off the Internet connection right before you start the game. This might be effective due to the proprietary Microsoft DRM (Digital Rights Management) engine – If there is no Internet connection, disk integrity is not verified that thoroughly, so if your disk contains bad data, the error code will not show. You can temporarily disconnect the Internet connection right before you start the game, then wait until you get past the initial loading screen before connecting it again. This method was confirmed to be effective by a lot of affected users that were previously facing the same problem.
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