Despite what Microsoft was stating, we found that there are several other reasons as to why this issue was occurring and what are the workarounds present. Make sure that you follow the solutions from the start and work your way down accordingly. Also, we are assuming that you have an activated copy of Microsoft Office and are also an administrator.
What causes the Error messages ‘Document not Saved’, ‘Document not completely saved’, and ‘Document not Saved. Any previous saved copy has been deleted’?
After analyzing all the user reports and combining our research, we came to the conclusion that there were several different reasons as to why this issue might occur. Some of the reasons as to why you might experience the error messages listed are but not limited to: Before we move on to the solutions, we will try to save the existing Excel file which is open on your computer using another dummy file. This will save the contents of the file just in case and then we will proceed to troubleshoot the error message. Make sure that you are logged in as an administrator. After saving the file, move on below to the troubleshooting methods:
Solution 1: Checking for Interruptions
There are also several cases where Excel is itself interrupted from saving the file to its required destination. This might occur in occasions where you accidentally press the Esc button or some other software/process prevents the saving from continuing. Here, you should navigate back to the saving tab and then try saving again without pressing any other key. If this doesn’t work, press Windows + R, type “taskmgr” in the dialogue box and press Enter. The task manager should launch. Now check for any potential services which might disrupt the saving process. If you spot any, end the process and try saving again.
Solution 2: Checking Network Connection
There are numerous cases where you are saving the Excel file to a network location over a local network (for example, in organizations, employees sometimes save files remotely to another file location over the network). In these cases, the network should not have much delay and should have a stable property. According to Microsoft, if your work network has disruptions every now and then and there is a high delay, there are chances that you will not be able to save the document. We also replicated the steps on our own systems and testing this statement positively. If you are on an organizational network, try sending a remote file from other peer’s computer (considering he is already using the same network). If the same issue occurs, it means that there is some problem with the network connection properties and you should contact IT.
Solution 3: Checking Hardware Components
Another thing to check before we move on to the permissions is making sure that all your hardware is working properly. If you are saving the Excel file to an external flash/hard drive, then you should make sure that the connection is proper and seamless. Even if there is some physical damage to the external drive, you will receive this error message. Hardware components also include your disk drive. If the disk head is not working properly, you will have issues accessing and writing files to your storage. Here you should check saving other files using software such as Microsoft Work and see if the issue occurs there as well. If it doesn’t, it means there is something wrong with the file location or with Excel itself. If the same issue occurs, you should dig deeper and make sure your hard drive is working as expected. Note: You can also run a disk check to see for any errors.
Solution 4: Checking Permissions
If you are saving the Excel file to a location where your current user doesn’t have permissions, you will experience the error message as well. Each driver or folder has its own permissions which are usually granted to administrators (same with the ownership). However, some system folders might be restricted to one user or the main administrator (same goes for custom folders whose permissions have changed deliberately). In this solution, we will navigate to the directories and change the permissions. Note: Make sure that you are logged in as a normal administrator. If you aren’t, make sure you log in with one as you will not be able to make changes in a normal account.
Solution 5: Launching Excel in Safe Mode
If all the above methods don’t work, we can try launching the Office Suite in Safe mode. When you launch the Office application is safe mode, it disables all the plugins which are running in the application and launching with only the basic editor. This might help troubleshoot problems where bad plugins are causing issues. Make sure that you are an administrator. Note: If you diagnose any plugin causing the issue, navigate to the plugin menu and disable it. If the above method doesn’t work you can try starting your operating system in safe mode. This will help diagnose if any application is causing the problem. If the editor works normally there, then enable the applications one by one and identify. You can try the following article to boot your computer in Safe Mode: How to: Start Windows 10 in Safe Mode How to Enter Safe Mode in Window 7, Vista & XP
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