After investigating this particular issue, it turns out that this problem can occur due to several different documented causes. Here’s a shortlist of potential culprits:
Method 1: Running the built-in printer Troubleshooter (Windows 10 Only)
Before you try any of the other fixes below, you should troubleshooter to make sure that the problem doesn’t originate from a problem with the way your Windows 10 computer is queuing your printing jobs. This glitch is fairly common on Windows 10 and has been confirmed by several affected users that were previously encountering the 79 error code with their printing HP. Fortunately, you should be able to fix this problem by running the built-in printing troubleshooting utility. This contains a selection of automated repair strategies that will successfully resolve the majority of port-related issues with Windows-connected printers. If you haven’t tried this fix yet, follow the instructions below to run the Printer Troubleshooter and see if it ends up fixing the 79 error code: If the problem is still not fixed, move down to the next potential fix below.
Method 2: Disabling IPv6 Protocol
If the methods above didn’t work out for you, you can try disabling IPv6 as it can be the culprit as well. However, if it doesn’t work for you I suggest you turn it back on as it can cause several issues to other programs that use IPv6 protocol. Follow these steps, to disable IPv6:-
Method 3: Power Cycle the HP Printer Device
According to some affected users, this problem can also due to some kind of glitch with your printing device. In this case, the first thing you should do is reset the entire printing mechanism – The procedure of doing so is universal and will be applicable to any HP printer model you might be using (LaserJet and OfficeJet). This operation is by no means technical and will not expose you to the risk of damaging your printing device. This is the equivalent of doing a factory reset on other devices. If the problem is firmware-related, the procedure below should resolve it swiftly. Here’s a quick guide on power cycling your HP printer device: In case you are still seeing the same 79 error code, move down to the next potential fix below.
Method 4: Update Printer Firmware
As it turns out, this problem is also confirmed to occur in those instances where a new firmware version is available for the printer that is triggering the 79 error code. Keep in mind that HP regularly releases new printer versions aimed at improving quality of life and fixing bugs and glitches. But every once in a while, they end up releasing a mandatory update that is required in order to make the printer compatible with the OS build that it’s currently connected to. If the reason why you are seeing the printer service 79 error code is that you’re missing a critical update, updating your printer firmware should take care of the issue. When it comes to updating your Hewett Packard printer driver to the latest, you have 3 ways forward. Feel free to follow any of the following guides (if supported by your printer) below to bring your printer build to the latest.
A. Update directly from the Printer
The instructions below will only work as long as you’re using a printer released after 2010. In order to be able to update directly from the printer, your device needs to support Web Services and have access to the Internet. The exact instructions on installing a pending firmware update on your printer will be different from model to model. However, we’ve created a general guide that should make it easier for you to install the pending update:
B. Download newer Firmware Manually
If you’re using an older HP printer that doesn’t support web services, you’ll need to download & install the latest firmware update manually from the HP Customer Support download page – this is applicable on both Windows and macOS computers. Here’s a quick guide on how to download & install newer printer firmware manually:
C. Using the HP Smart App
If your HP printer supports the HP Smart app, you can easily install any new firmware update via the HP Smart app – available on Windows, macOS, Android, and iOS. In case this application is supported, follow the instructions below to download, install & use the HP Smart App to update your printer firmware version to the lastest: In case you’re still seeing the service error 79 on your HP printer, move down to the final potential fix below.
Method 5: Contact HP Support
If none of the potential fixes above have worked for you, the only viable thing you can do by now is to get in contact with HP support. Several affected users that went to this router have reported that a technical successfully troubleshot the issue for them remotely. By all accounts of users that went this route, HP support is fairly responsive as you can expect to reach a live agent without much trouble. The way it usually goes is they’ll offer support over the phone through a series of troubleshooting steps and if the problem still persists, you’ll be asked to send the device in for repairs. Here’s a quick guide on getting in touch with an HP live agent:
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