This is why you should always have a backup email in case you cannot sign in to your Apple ID or you have forgotten your password. Getting a message like this can be very frustrating because you may be prevented from buying music, applications, and other iTunes store content until you answer your security questions correctly. In this article, we will explain how to get rid of ‘Cannot Reset Apple ID Security Questions’ message.
Method #1. How to Reset Your Security Question
If you cannot verify your account, you will be not able to reset your Apple ID security questions and you probably will get the “Cannot reset security questions. We don’t have sufficient information to reset your security questions” message. In this case, you must do the following: Apple support team will ask you a few questions and if you cannot answer their questions, they cannot help you. They can offer you a new Apple ID but you must be aware that you will lose all your purchases. When you are done with this and you solved your problem, maybe the best thing to do is to set up two-step verification or two-factor verification.
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