Even though the Switch Dock has taken Nintendo Switch to a whole new level, we came across several different scenarios where it didn’t work as expected and caused bizarre problems on top of refusing to connect properly. In this article, we will provide insight into why this issue might occur to you and what are the possible causes. Later on, we will show you how to fix the issue or go about a workaround. Make sure that you start with the first solution and work your way down accordingly as solutions are listed according to difficulty and usefulness. Note: We would recommend that you keep a backup of all your files and user settings on the cloud as your data might get erased. If your Dock is not powering up, press and hold the power button for around 30 seconds while the main power is plugged in.
What causes Switch Dock not to Work?
We analyzed several user cases and looked at their scenarios in detail. After a detailed inspection of each case, we experimented on our own unit and came up with a list of causes as to why this issue might occur with you. Below are some of the causes as to why Switch Dock might not work with your Nintendo Switch properly: Make sure that you save all your settings and configurations in the cloud and only then proceed with the solutions in the ordered manner.
Solution 1: Power Cycling Entire Setup
Before we try any technical workarounds, you should try power cycling your entire setup. Power cycling is the act of completely reinitializing your peripherals so all their temporary configurations are reset and when they turn on, they would have to create new configuration files. The act of power cycling is extremely popular and works with computers and consoles alike and is usually the first step in any troubleshooting process. Before you power cycle, make sure that any unsaved data is saved. In some cases, some temporary settings might get set to default so keep this in mind. If you fail to fix the issue through power cycling, move on to the next solution. This means that there is no issue with temporary configurations and the problem may lie with the hardware modules.
Solution 2: Inserting Cables in Correct Order
Another workaround which we can try is inserting the cables in a prescribed order. This doesn’t make sense but upon our investigation, it came to light that there is a particular bug or an issue where Switch Dock only responds to the specific order in which the cables are inserted which include the power cable, the HDMI and the Switch peripheral. Since all the fuss is about the order, we recommend that you follow the steps below in the exact order in which they are listed. It seems that the firmware of Switch Dock crashes when the HDMI is connected to the TV first before it is given power. Now try using the Dock and Switch device and see if the issue is resolved for good.
Solution 3: Checking Power Cable
Your Switch Dock is responsible for connecting your Nintendo Switch to your TV and also charging it. Since it does a load of these functions, it obviously requires a decent amount of power. If there isn’t enough power delivered, the Switch Dock will not work as expected and cause various issues such as it not charging or not connecting to the TV properly. Think of the analogy of a Power Supply Unit on a computer. If the PSU is not strong enough (i.e. the wattage cannot support the power of modules in your tower), some modules (like graphics cards) will fail to power up and operate. Make sure that you are plugging in the original Switch Dock Power cable and are plugging it in an independent power outlet. The latter point is very important. Even though it doesn’t make sense as it will be consuming the same amount of power through an extension with other things plugged in, it seems that it prefers that you insert it in a sole power outlet which isn’t being shared with any other electronic appliance.
Solution 4: Checking your HDMI Cable
Another situation which many users experience is that the Switch Dock successfully charges the Nintendo Switch but fails at connecting it to the TV. The first thing which should pop into your mind is the HDMI cable. The HDMI cable connects your TV with your Switch Dock. If the HDMI cable is faulty or has issues, the content will not be able to transmit properly and hence you will not be able to connect. You check your HDMI cable by connecting it with another device such as a laptop or computer and see if the HDMI cable works. Make sure that one end is plugged inside the TV and not some other device. Once you are absolutely sure that the issue isn’t of your HDMI cable, move on to the next solution. Note: Here we are assuming that you have selected the correct input in the TV settings. Every TV has a setting where you can choose which input source you want the TV to display. Make sure that you select the correct HDMI (there are also sometimes more than 1 HDMI sources so keep this in mind).
Solution 5: Checking for a Faulty Dock
If all the above methods don’t work, you should check whether your Switch Dock is faulty or not. There are numerous instances where the Dock itself is problematic and there are issues with its hardware modules inside. If this is the case, there is no way you will be able to make it work. To check whether you have a faulty dock and be certain, you can borrow a Dock from a friend and then try plugging your Switch and TV in it. Make sure you keep in mind Solution 2. If the friend’s Dock also fails to connect properly with your Nintendo Switch/TV, it probably means there is some issue with the settings. If it does, it rectifies the case of you having a faulty dock. Here, you can either go to a customer service center of Nintendo if you have a warranty. However, if you want to avoid making the trip for nothing, you can try contacting the support website and talk with the officials there. Talk to them and tell them about your situation.
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