After investigating this particular issue thoroughly, it turns out that there are several different underlying causes that might be triggering this error code. Here’s a list of potential culprits that might be responsible for the apparition of this error code: Now that you know every major potential cause that might be triggering this error code, here’s a list of verified methods that other affected users have successfully used to get to the bottom of this issue.
Method 1: Checking the Status of Norton’s Servers
Before you try any of the other fixes below, you should start by investigating whether or not Norton is currently dealing with a server issue that is affecting the Power Eraser scan. This is possible in those situations where the Power Eraser utility is not able to download the required virus signatures in order to facilitate the scan. In the past, this has happened due to an underlying server issue that Norton was dealing with. To investigate whether the same is the case now, you should start by checking the official status page of Norton and seeing whether any sub-services are currently experiencing problems or are down. Once you are inside the status page check every sub-service and see whether any services are affected. If you discovered some Norton sub-services that are currently down or experiencing problems, the 0x80045001 error code is most likely server related – In this case, there is nothing you can do other than wait until Norton’s software engineers manage to fix the problem. On the other hand, if the status page shows no evidence of a server issue, you can conclude that the issue is not being caused by a server issue. In this case, move down to the next method below for a few fixes that other affected users have used to resolve the issue.
Method 2: Updating to the Latest Version of Norton Power Eraser
If you’re encountering this issue on Windows 10, it’s also possible to see the 0x80045001 when initiating a scan with Norton Power Eraser if you’re still using version v22.5 or older. According to Norton’s developers, this issue is triggered under some specific environment conditions (with certain PC configurations). This happens due to a problematic definition that has been since rolled back and replaced with a new definition. If this scenario is applicable and you’re still using version 22.5 or older, you should be able to avoid the apparition of this issue entirely by uninstalling your current Norton Power Eraser version and installing the latest from the official channels. To make things easier for you, we’ve put together a series of specific instructions that will show you how to uninstall the current version of Norton Power eraser and install the latest: If you were already on the latest version of Norton Power Eraser or you updated to no effect, move down to the next potential fix below.
Method 3: Installing very pending Windows 10 Update
According to some affected users, you can also expect to encounter the 0x80045001 error code with Power Eraser on Windows 10 if you don’t have the Aniversary Update installed. If this scenario is applicable, you can expect to fix this issue (as a lot of users have confirmed) by installing every pending Windows Update in order to resolve the incompatibility with Norton Power Eraser. if you’re looking for specific instructions on how to do this, follow the instructions below: In case the same problem is still occurring, move down to the next method below.
Method 4: Check to see if WIMBOT is Enabled
Keep in mind that Norton Power Eraser is not fully compatible with WIMBot enabled computers. This happens due to the fact that in a traditional Windows Installation (without WIMBoot), the system files are created in the disk as discrete files. In a Windows installation with WIMBot enabled, the system files are created as compressed files (WIM Files) in the disk. The installer creates a set of pointer files, which redirect the user to the compressed system file. Since the system files are not available as discrete files, Norton Power Eraser is unable to scan them. If you suspect that your computer uses WIMBoot, you should investigate to see if this technology is enabled on your computer. Follow the instructions below to check if WIMBoot is enabled on your computer: On the other hand, if the investigation above has revealed that WIMBoot is disabled on your PC and you’re still unable to complete a scan with Norton Power Eraser, move down to the next method below.
Method 5: Performing an SFC and DISM scan
As it turns out, another potential culprit that might be responsible for the Power Eraser error code 0x80045001 is some type of corrupted system file that is involved in the installation of new software. Some users that were also affected by this issue have managed to resolve it by running a couple of utilities designed to fix logical errors and system file corruption – DISM (Deployment Image Servicing and Management) and SFC (System File Checker). While SFC replaces corrupted files by using a local archive to replace corrupted instances with healthy copies, DISM relies on the WU component to download healthy copies to replace bad data. Generally, DISM is better at fixing OS-related components, while SFC is better at fixing logical errors. Our recommendation is to run both types of scans to resolve this kind of error. Here’s a quick guide on running both an SFC and DISM scans from an elevated CMD window in order to resolve the 0x80045001 error with Power Eraser: If the same 0x80045001 error with Power Erases is still occurring when you try to install a Windows Update, move down to the next method below.
Method 6: Using System Restore
If you only started experiencing this error code recently and you were previously able to run scans with Power Eraser, it’s likely that the 0x80045001 error started occurring due to a software conflict between Norton and a different 3rd party suite. In situations like this, you can avoid taking shots in the dark by going for the damage-controlled approach – Running a scan with System Restore. This utility is capable of using a previously saved snapshot to restore your computer state to an older point in time. Keep in mind that by default, Windows is configured to save System Restore snapshots at important reports such as a critical update installation or a driver update. Unless you modified the default behavior of System Restore, you should have enough restore snapshots to be able to follow the instructions below. Note: Before you start using the System Restore to restore your computer to a healthy state, consider the fact that any change you made after the snapshot was created will also be lost. This includes any installed apps or drivers, 3rd party or Windows native. If you understand the circumstances and you still want to go through with this procedure in order to resolve the Error Code 0x80045001 with Power Eraser, follow the instructions below: If you’re still encountering the same error with Norton Power Eraser, move down to the final method below.
Method 7: Performing a Malwarebytes Scan
If your PC is not Wimbot enabled, another reason why you can expect to see the 0x80045001 when attempting to install Norton Eraser or a different AV suite is a security threat that is actively blocking the installation of AV suites. If this scenario is applicable, chances are your system is already infected with malware that is trying to prevent you from installing a security scanner. In this case, the best course of action is to deploy a Malwarebytes scan in order to deep clean your kernel files and resolve the security threat. Once the Malwarebytes scan is complete, reboot your computer and see if the problem is now fixed. If this scenario is not applicable or you already tried this fix with no success, move down to the next potential fix below.
Method 8: Refreshing every Windows Component
If none of the methods above have worked for you, it’s very likely that you’re dealing with some type of underlying system file corruption that is preventing Norton Power Erasing from running properly. In this case, the only thing you can do is to reset every relevant OS component that’s related to your current Windows installation. And when it comes to doing this, there are 2 different methods that will allow you to do this:
Repair install – This is the best way of resetting every relevant Windows component since it allows you to do this without touching any of your personal files present on the OS drive. But keep in mind that the main drawback is that this procedure is quite tedious and you’ll be required to use compatible installation media to perform this operation.Clean install – This is by far the easiest procedure since it can be initiated directly from the GUI menu of your Windows 10 installation. But unless you manage to back up your data in advance, expect to lose every personal data on the OS drive (applications, games, personal media, documents, etc.)
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