What is causing the “Origin Encountered an Issue Loading this Page” error?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix the “Origin Encountered an Issue Loading this Page” error. As it turns out, there are several different potential culprits that have the potential of causing this issue: If you’re currently encountering the same issue, this article will provide you with several different troubleshooting strategies that might end up resolving the issue. Down below, you’ll find several potential fixes that other users in the same situation have successfully used to get around this problem. Each method present below is confirmed to be effective by at least one affected user. If you want to remain as efficient as possible, we advise you to follow the method in the order that they are presented since they are ordered by efficiency and severity. Regardless of the culprit that is causing the issue, one of the fixes below should resolve the issue for you.
Method 1: Verifying the status of Origin’s servers
It’s possible that the issue is beyond your control, so it’s important to stick to this method and verify the status of Origin servers before trying to resolve the issue with a different fix. The “Origin Encountered an Issue Loading this Page” error can be beyond your control, in the event that the servers are down or undergoing maintenance. So, before jumping to the other potential fixes below, visit these links (here & here) to check the status of the Origin services. It’s also good practice to check up EA’s Twitter account or the Reddit hub for any evidence of maintenance or outage problems. If your investigations didn’t reveal any problems, it’s likely the issue is restricted to your computer. In this case, move down to the next method below.
Method 2: Deleting the Origin Cache
One of the most effective fixes in resolving the “Origin Encountered an Issue Loading this Page” error is to access the Origin data folder and delete the cache files there. Several affected users that they were able to open Origin without problems after performing this repair strategy and restarting their computer. Here’s a quick guide on deleting the Origin Cached files: If the same error message is still appearing when you launch Origin, move down to the next method below.
Method 3: Running Origin with administrative privileges
As it turns out, another possible reason that might end up causing this issue is insufficient permissions granted to Origins. If the UAC (User Account Control) settings on your computer are strict, chances are Origins won’t receive enough permissions to function normally unless you force your computer to do so. Several affected users have reported that they were able to finally launch Origin without the “Origin Encountered an Issue Loading this Page” error after modifying the main executable’s settings to always launch with admin access. To test whether this scenario is applicable, right-click on the Origin.exe executable and choose Run As Administrator. If the error no longer occurs, follow the steps below to make the change permanent. Here’s a quick guide on how to do this: If this method didn’t resolve the issue or the steps weren’t applicable to your current situation, move down to the next method below.
Method 4: Reinstalling Origin & deleting the Origin folder
If you’re encountering the “Origin Encountered an Issue Loading this Page” error when trying to launch Origin from the Windows application, this method might help. Several users that we’re encountering the same problem have managed to fix the issue by deleting the contents of the Origin folder and uninstalling the application entirely. Note: This method has a high chance of working if you’re using the Beta version of Origin. It has The general consensus is that the Origin folder has to files that are very prone to corruption. Here’s a quick guide on reinstalling Origin, deleting the Origin folder and reinstalling the application: If you’re still encountering the same error or this method wasn’t applicable to your situation, move down to the next method below.
Method 5: Cleaning your Browser cache
If you’re encountering this issue while trying to access the Origin store from your browser, you might be able to resolve the issue by clearing the cache of your browser. Several users that have been encountering the same issue have reported that the “Origin Encountered an Issue Loading this Page” error was no longer occurring. Since the steps of clearing the cookies are different from browser to browser, we recommend that you use a utility capable of removing cookies automatically, regardless of which browser you’re using. Here’s a quick guide on installing and using Ccleaner to remove the browser cache:
Method 6: Preventing Antivirus from blocking Origin (if applicable)
If you’re using an overprotective antivirus suite, it’s also possible that it ends up blocking Origins from communicating with the outside, which ends up creating the “Origin Encountered an Issue Loading this Page” error. This problem is more common than you might imagine, but it’s only reported to occur with 3rd party antivirus suites – Windows Defender will not cause this problem. If you’re using a 3rd party antivirus suite and you’re encountering this problem, disable the real-time protection of your AV and launch Origin again. If the issue is no longer occurring, you have two ways forward:
Add the main Origin (Origin.exe) executable to the exception (whitelist) list to ensure that it’s not blocked by your AV – The steps of doing this are specific to each 3rd party AV. You can search online for dedicated instructions.Uninstall the 3rd party antivirus that you’re using and use Windows Defender – A lot of users have reported that Windows Defender doesn’t block Origins, so making the switch to the default security program should resolve the issue if a 3rd party AV is currently causing it.
Method 7: Uninstalling VPN application (if applicable)
As several users have reported, the “Origin Encountered an Issue Loading this Page” error can also occur if you’re using a VPN client that is not agreed by Origin. In this case, you will be able to resolve the issue by taking the steps appropriated to uninstalling the VPN application & restarting your computer. This procedure will end up refreshing the Origin connection and eliminate the problem if it was previously caused by a VPN application. Here’s a quick guide on how to do this:
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