After investigating this issue thoroughly, it turns out that there are several different underlying causes that might trigger this error on your PlayStation 5 system: Now that you are familiar with every potential cause that might trigger this error code, here’s a list of verified methods that other affected users have successfully used to get to the bottom for his issue:
1. Update PS5 to the latest firmware version
One of the most common instances that will trigger this problem is an outdated firmware version. Several affected users have confirmed that the issue was finally fixed after they updated their current firmware to the latest version available. Normally, you should be able to update your PS5’s firmware directly from your console’s UI, but in some cases, this might not be possible due to a system file glitch – To accommodate this scenario, we’ve created two separate guides that will allow you to update your PS5 firmware to the latest. (Follow sub guide A if possible or move down to sub guide B if you can update your firmware conventionally.)
A. Update your firmware via your console UI
If the same problem is still occurring or you are unable to update conventionally, move down to the next way of updating below.
B. Update console via USB drive
If the problem is still not fixed or you were already using the latest firmware version, move down to the next potential fix below.
2. Reinstalling the game
If you’re only seeing the CE-108255-1 only with a specific game, chances are you’re dealing with some kind of game file corruption that is preventing the system from launching the game. Several PlayStation 5 users have confirmed that they were finally able to resolve the problem simply by uninstalling the game that failing with the CE-108255-1 error and reinstalling it again from scratch. In case you’re looking for specific instructions on how to reinstall the problematic game on your PlayStation 5 system, follow the instructions below:
3. Changing the in-game language pack (Call of Duty Cold War ONLY)
If you’re only encountering this issue while attempting to play Call of Duty: Cold War, chances are you’re dealing with an issue rooted in the language pack that you’re currently using. There are a lot of users that have stopped seeing this issue altogether on their PS5 console once they changed their console/game settings to American English – This might be an inconvenience for non-native Americans, but it’s still better than not being able to play the game at all. If this scenario looks like it could be applicable, follow the instructions below to change the language of your PS5 console to American English and resolve the CE-108255-1 error with Call of Duty Cold War: If you are still encountering the same CE-108255-1 error while opening or running the game, move down to the next potential fix below.
4. Rebuilding the Database
If reinstalling the problematic game didn’t resolve the issue in your case or you’re encountering the CE-108255-1 error with multiple games, chances are you’re dealing with some kind of database inconsistencies that is interfering with the launch of certain games. Several affected users that were dealing with the same kind of issues have reported that they finally got the issue resolved after they’ve booted their console in Safe Mode and initiated a database rebuild operation. Note: This operation will not erase any account-related data, saved games or trophy progresses. If you haven’t tried this yet, follow the instructions below to initiate a database rebuild on your PlayStation 5 console: If the same CE-108255-1 error is still occurring, move down to the next potential fix below.
5. Reset PS5 & reinstall system software
If none of the fixes above have proven to be effective in your case, you should also take into consideration that you might be dealing with a firmware-related issue that that is preventing your console from accepting new firmware updates. Several affected users dealing with the CE-108255-1 that found themselves in this scenario only managed to resolve the issue by resetting their console and reinstalling the system software altogether. Note: While you can deploy this fix directly from the UI menu of Playstation 5, our recommendation is to do it from the Safe Mode menu and end go for the option that also reinstalls the current system firmware. But before you deploy this particular fix, you should take the time to back up your saved data on the cloud (or USB stick) and copy the game files on external storage (in case you have a weak Internet connection). Important: This operation will completely erase any personal user data (including saved games not hosted on the cloud, game files, in-game captures, etc.) Once you are ready to reset your PS5 and every associated file, follow the instructions below: If the issue is still not resolved even after you did a complete system reset, move down to the final potential fix below.
6. Disabling HDCP in HDMI Settings (if applicable)
In case you’re seeing the CE-108255-1 error while attempting to capture gameplay via an external capture card, chances are you’re seeing this error due to HDCP (High-Bandwidth Content Protection). HDCP is a proprietary form of digital copy protection developed by Intel that Sony also uses on PS4 and PS5. Although you should keep this enabled at all times when playing normally, you should ensure that it’s disabled every time you plan on using an external capture card to record gameplay content. If you want to prevent the HDCP feature from interfering with your gameplay capture efforts, follow the instructions below to disable HDCP from your HDMI settings: If the same problem is still occurring, move down to the next potential fix below.
7. Get in contact with PlayStation support
If you went through every potential fix above and you’re still seeing the CE-108255-1 when opening certain games on your PS5 system, you’ve unfortunately burned through every conventional fix that a simple user can use to resolve this problem. At this point, the only way to resolve this problem is to get in touch with a Playstation technician or send your console in for repairs. But since PS5 consoles are notoriously hard to come by at this point, the preferable course of action is to jump on a call with a PlayStation representative and see if the issue is not related to an account or library issue. To do this, open the contact page here, expand the drop-down menu associated with PlayStation5 and call the toll-free number under Need to contact us? – This number will change dynamically depending on the country that you’re accessing the page. Note: Below you also have the option to initiate a Live Chat, but this is only available with a select number of countries. Once you get in contact with a PlayStation representative, explain the situation and go through all the troubleshooting methods you went through above.
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