As it turns out, this issue occurs due to an unresolved glitch that sony refuses to fix months after the issue was initially reported by affected users. Fortunately, there are a few workarounds that you can make use of if you find yourself in a similar situation. Here’s a list of workarounds that other users that we’re also receiving the E-8210604A when attempting to buy or extend their PS Plus membership have successfully used to fix the problem:
Sign Out and Back In of PlayStation Network
Before you move down to any of the other potential fixes below, you should start simply by ensuring that the problem is not caused by a fairly common PSN glitch. Several affected users that we’re also dealing with the E-8210604A error code have confirmed that they managed to fix the issue by signing out of their PSN account and immediately signing back in before trying the purchase of the PS+ subscription. If you’re looking for step by step instructions on doing this, follow the instructions below: If the same E-8210604A is still occurring, move down to the next potential fix. If you get this error while attempting to renew or get a PSN membership directly from your PS4 or PS5 console, chances are you will be able to avoid using Sony’s infrastructure by using an online retailer to buy the PS+ subscription. But before doing this, keep in mind that some retailers will charge extra for that service. So before making the final decision, compare the prices and ensure that you’re paying the same price. If you want to avoid using Sony’s online store to get the subscription to bypass the E-8210604A error, follow the instructions below to buy and redeem a PS+ subscription from a 3rd party retailer: If you aren’t comfortable with using a 3rd party retailer to get your PS+ subscription, move down to the next potential fix below.
Change the email associated with your PS Store profile
This might seem like a weird fix, but this workaround has consistently enabled PS4 and PS5 users to avoid the E-8210604A error and purchase their PS+ membership without issues. According to some PlayStation gamers that have gotten this to work, you need to change the email associated with your PS Store profile to a Gmail equivalent. You can do this by accessing your personal account on your PC or directly in the PSN settings. If you want to pursue this fix, follow the instructions below to attempt a bypass of the E-8210604A error by changing the email associated with your PS Store profile: If the problem is still not fixed, move down to the next potential method below
Top your wallet before making the purchase
As it turns out, the number one reason why you would eventually see the E-8210604A error when making a PS+ purchase on the PSN store is a denial by your card issuer. This is very common lately as a lot of banks have re-enforced their security protocols around the PS Store after a big wave of scams involving the platform. If you think this problem might be CC-related and you don’t want to call your bank and ask for clarifications, you can most likely bypass the error entirely by accessing your Account Information screen and choosing to Add Funds that you can later use to get the PS+ sub without involving a CC payment. Follow the instructions below to sign in to the PlayStation Store and add funds to your account that you can use to purchase the PS+ subscription: If the problem is still not fixed, move down to the next method below.
Remove the active CC you use to make payments on the PS Store
According to some affected users, you can also expect to see this error code in a situation where the credit or debit card you are trying to use is no longer fully authorized by the bank issuer. If you followed every potential fix above and the E-8210604A error is still occurring on checkout when you attempt to get your PS+ subscription (or extend your current one), you might be able to resolve the issue entirely by deleting your card from your PS account before adding it again. This will serve the purpose of re-authorize it which might end up fixing the issue in some cases. Follow the instructions below to learn how to do so: If the problem is still not fixed, move down to the next potential fix below.
Make the Purchase through Paypal (if applicable)
According to some affected users that we’re also dealing with the E-8210604A have managed to bypass the problem entirely by making the purchase through Paypal and configuring Paypal to use the CC or Debit Card that was triggering the error. Apparently, this workaround is also recommended by an official Playstation representative via their Twitter ‘Ask Paystation’ page. If you have a Paypal account and you wish to try this fix, follow the instructions below to attach your credit card to PayPal and make the payment through it to avoid the E-8210604A error: IMPORTANT: Before you follow this fix, keep in mind that PlayStation Store only supports PayPal payments on a select group of countries. Check this official Playstation support page to see if your country is on the list. If the same E8210604A error is still occurring when paying through Paypal or you don’t want to go this router, move down to the next potential fix below.
Reboot or Reset the router
If none of the methods above have proven to be effective in your case, chances are the problem is somehow facilitated by a network inconsistency that is preventing your console from communicating with the validation servers due to a bad IP range. In this case, what you should do is refresh every network element to ensure that a new IP is assigned to your console. There are two ways forward to achieve this:
Restart your router/power cycle – What this operation will do is it will refresh your current IP and TCP data that your router is using without making any persisting changes that might affect your network interaction with Sony’s server.Resetting your router – Resetting your router settings will revert the device to the factory state in addition to clearing the cached data. But if your ISP is using PPPoE, this operation will also reset the currently saved credentials.
Restarting your router
This operation will NOT run the risk of affecting your immediate access to the Internet, start with a simple router reboot. This will ONLY clear the currently saved Internet Protocol data and Transmission Control Protocol data. To perform a reset on your network device, start by identifying the power button (most likely located on the back of the device) and press it to cut off the power. As soon as you do this, disconnect the power cable from the power outlet and wait for 1 full minute or more. Note: Disconnecting the power after you turn your router off and waiting for it off for a minute is essential because it allows the power capacitors enough time to drain and clear any network-related temp data. If restarting didn’t fix the problem, move down to resetting your network restart.
Reset your router
If the restart didn’t fix the error, the next step is to go for a complete router reset to ensure that no setting or network-related cached data is currently causing the problem. Important: Understand that this will reset your router back to its factory resets, which means that any forwarded ports, blocked items, and any other custom settings. Furthermore, if your ISP is using PPPoE, a router reset will mean that the currently saved credentials will be ‘forgotten‘. So once you go through with the reset procedure, you’ll need to recreate the PPPoE connection from scratch by inserting the credentials supplied by your ISP. Now that you understand the consequences of this method and you want to proceed, you can initiate a router reset by finding the reset button (typically located on the rear of your router). Once you see it press it and hold on to it until you see all the front LEDs flashing at the same time. Once your router is reset, re-establish the internet connection by reinserting the PPPoE credentials supplied by your ISP (if applicable) and see if you can complete the purchase of the PS+ subscription once internet access is restored.
Sony Announces Massive Changes to PlayStation Plus with Three New Subscription…Fix: Subscription Storage is full Adblock Plus ErrorFix: PSN Error 8002a308Sony Reveals Release Dates for the All-New PlayStation Plus Tiered Subscription…
