What is causing the Error CC-502 error?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular error message. Based on what we gathered, there are multiple scenarios that are known to trigger this error message: If you’re currently struggling to resolve the same error, this article will provide you with several troubleshooting steps that should help you fix or circumvent the problem. Down below, you’ll find several repair strategies that other users in a similar situation have used to resolve the issue. Every method featured below is confirmed to work by at least one user. To remain as efficient as possible, we advise you to follow the methods in the order that they are presented since they are ordered by efficiency and severity. Eventually, you should be able to resolve the issue regardless of the culprit that is causing it.
Method 1: Updating Quicken to the latest release
In most cases where this issue is reported, the issue appeared as a result of a problem having to do with how Quicken communicates with the bank server. One scenario in which this inconsistency occurs is if the bank made some changes that ended up breaking some Quicken functionality. Now, Quicken is known for being very quick in adapting to the latest changes, so one quick fix that is often time reported to be effective is to update to the latest Quicken release. A lot of users have reported that the issue was resolved after performing the steps below. Here’s a quick guide on how to do this: If the same issue is still occurring, move down to the next method below.
Method 2: Refreshing the online account information
Some affected users have reported that for them the issue was resolved after they refreshed their online account information. But keep in mind that if you’re using multiple accounts, you will need to repeat the steps with each and every account. This procedure ends up reconfiguring the Quicken connection with the bank server, which ends up resolving the issue in most cases. Here’s a quick guide on how to refresh to the online account information of your Quicken account: If you’re still encountering the same error message, move down to the next method below.
Method 3: Deactivating account & validating the file
Several users that were also encountering this particular issue have reported that they managed to resolve the issue by deactivating the account that was producing the Error CC-502 and validating the file that is being used in this process. This will resolve any instances where the issue is caused by a damaged file or file corruption that ended up prohibiting the Quicken app to communicate with your bank servers. Here’s a quick guide on deactivating the account and resolving any corruption issues related to the file: If the same exact error is still appearing, move down to the next method below.
Method 4: Creating a new Quicken File
If all the steps above didn’t help you resolve the issue, you might finally be successful by creating a new Quicken file. Several users that were similarly affected by the Error CC-502 code have reported that the issue was resolved after they created a new file and started using that instead of the old one. Here’s a quick guide on how to do this: If the same error message is still occurring, move down to the next method below.
Method 5: Waiting out the issue
If all the methods above didn’t help you to resolve the issue, chances are the error code is beyond your control. In some cases, the error code gets thrown as a result of a maintenance period on your bank’s website. This maintenance periods typically last a few hours at the minimum, so make sure to check for time to time. Or if you don’t have any urgent chore to do in Quicken, check out the next business day to see if the issue is resolved automatically. If the issue is severe and seems to last for 5+ hours, it might be a good idea to check your Bank’s social media channels for any announcements about the status of their servers.
Fix: Quicken Error cc-501How to Fix Quicken is unable to complete your request. [OL-221-A]Fix: Quicken One Step Update not WorkingHow to Fix ‘502 Bad Gateway’ Error
