What is causing the “sample rate for your microphone isn’t supported” error?
We investigated this particular issue by looking at various user reports and by analyzing several fixes that are commonly recommended by those that managed to resolve the issue successfully. As it turns out, there are several different scenarios with the potential of triggering this issue. Here’s a shortlist with the most common culprits:
Method 1: Running the Recording Audio troubleshooter
Before you try more complex repair strategies, you should start this troubleshooting quest by ensuring that your Windows version is not capable of resolving the issue automatically. As it turns out, an incorrect recording configuration can cause the “sample rate for your microphone isn’t supported”. Under some circumstances, you might be able to fix it simply by running the Recording Audio troubleshooter and letting it recommend a suitable repair strategy. Some users have managed to fix the issue by deploying this troubleshooter and then restarting your computer. Here’s a quick guide on running the Recording Audio troubleshooter to resolve the “sample rate for your microphone isn’t supported” error: If the same issue is still occurring or the Recording Audio troubleshooter didn’t manage to find an issue, move down to the next method below.
Method 2: Update Windows 10 build to the latest
If the first method didn’t allow you to resolve the issue, you should proceed by ensuring that every pending update is installed and you’re using the latest Windows 10 build available for your version. Several affected users that we’re struggling to resolve the same issue have managed to fix it by installing the Feature update version 1803. This confirms the suspicion that Microsoft has quietly released an unannounced hotfix for the issue. Here’s a quick guide on installing every pending update: If you’re still seeing the “sample rate for your microphone isn’t supported” error when you open the Xbox app, move down to the next method below.
Method 3: Installing Generic drivers for your Microphone
As it turns out, another common cause that will produce this “sample rate for your microphone isn’t supported” error is an improper microphone driver. Several affected users have managed to resolve this issue by uninstalling the current driver to let Windows install its generic driver. So far, there have been no reports of this issue occurring while the generic drivers are installed. We have only been able to confirm the effectiveness of this method on Windows 10, but the steps below can be followed on both Windows 7 and Windows 8.1. Here’s a quick guide on uninstalling the current microphone drivers to allow Windows to install the generic drivers: If you’re still encountering the same issue, move down to the next method below.
Method 4: Checking your Xbox Live service status
As several users have reported, this particular issue can also occur in instances where one of more critical Xbox Live Core services are down or undergoing maintenance. Although the two doesn’t seem to be related, some users said that the “sample rate for your microphone isn’t supported” error stopped occurring once the Xbox Core services were back online. You can check if this is the cause of your problem by visiting this page here. If all services have a green check-mark, it means that there is no problem with the core services and you can proceed with the next method below. If the investigation reveals a problem with the Xbox Live services, wait a couple of hours before checking back if the issue is resolved automatically. If there are no issues with the Xbox Live services, move down to the next method below.
Method 5: Fixing the NAT type
As it turns out, the inability to create parties can also be related to the fact that your NAT type is Closed. This can produce errors with various multiplayer games and can also interfere with the Xbox App‘s ability to create and maintain parties. Several affected users that we’re also struggling to resolve this issue finally managed to do so by opening the NAT using the built-in Fix in utility. After doing so and restarting their machine, some said that the “sample rate for your microphone isn’t supported” error was no longer occurring. Here’s a quick guide on Fixing the NAT type from the Xbox Networking tab:
Method 6: Resetting the Xbox App
If none of the methods above have allowed you to resolve the issue, chances are you’re dealing with a glitched instance of Xbox Live App or Xbox Companion app. In this case, the fix with the most likelihood of succeeding is to reset the app, forcing it to load all components once again the next time it’s started. Several affected users have confirmed that the issue was successful for them. If the error is caused by a glitch, there’s a high chance that the sample rate for your microphone isn’t supported” error will be fixed after you do this and restart your computer. Here’s a quick guide on resetting the Xbox app that is causing the error message:
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