What is causing the Surface book keyboard to stop working on Windows?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular issue. As it turns out, there are a couple potential culprits that might end up causing this issue: If you’re currently having issues with your Surface book keyboard, this article will provide you with several troubleshooting guides that should allow you to resolve the issue. Down below, you’ll find different methods that other users in a similar situation have successfully used to resolve the issue. Each potential fix is confirmed to be effective by at least one affected users. For the best results, we advise you to follow the methods in the order that they are presented since we ordered them by difficulty and efficiency. One of the potential fixes should resolve the issue regardless of the culprit that’s causing it. Let’s begin!
Method 1: Installing every pending Windows update
As it turns out, the most common cause that will effectively break your Surface Book’s keyboard is a bad Windows update. The issue is most commonly reported to occur on Windows 10. Most affected users have managed to resolve the issue and restore the functionality of the Surface Book’s keyboard by installing every pending Windows update. This suggests that Microsoft has since released a hotfix for that resolved the problem created by the upgrade. Here’s a quick guide on installing every pending update for your Windows computer: If the issue is still not resolved, move down to the next method below.
Method 2: Uninstalling Security Update KB4074588
If you’re encountering this issue on Windows 10 and Method 1 didn’t allow you to resolve the issue, you should be able to resolve the issue by uninstalling the security update that ended up causing the issue in the first place (KB4074588). Most Windows 10 users that also encountered this issue with Surface book keyboards have reported that the functionality was back after uninstalling the KB4074588 update. Here’s a quick guide on how to do this: If the issue is still not resolved, move down to the next method below.
Method 3: Doing a System Restore
If none of the methods above have helped you in resolving the Surface Book keyboard issue, doing a system restore should allow you to return a healthy state in which this particular problem wasn’t occurring. Several affected users have confirmed that going this route has allowed them to resolve the issue permanently (it hasn’t returned even after a couple of weeks) Here’s a quick guide on doing a system restore:
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