What’s causing the 0xC00D36CB error code?
We investigated this particular issue by looking at various user reports and trying out different fixes that have been recommended as effective by some users that managed to resolve or circumvent the issue. As it turns out, several potential causes might trigger this particular error code. Here’s a shortlist with potential culprits that might be responsible for the 0xC00D36CB error: If you’re encountering this exact error code and one of the scenarios presented above seems applicable, chances are you will be able to resolve the issue by following one of the potential fixes presented in this article. Down below, you’ll find a collection of potential fixes that have been confirmed to work by other affected users struggling to resolve the same 0xC00D36CB error. To remain as efficient as possible, we advise you to follow the methods below in the same order that we arranged them in (via their efficiency and severity). If you stick to the order, you should eventually stumble upon an applicable fix that will allow you to repair or circumvent the problem regardless of the culprit that’s causing the problem. Let’s begin!
Method 1: Running the Video Playback troubleshooter (Windows 10 only)
Before you jump into more advanced repair strategies, let’s start by ensuring that your Windows 10 computer is not capable of resolving the issue automatically. The reason why you’re encountering the 0xC00D36CB error is likely because of some type of glitched or corrupted component that is inhibiting the normal video playback. Fortunately, Windows 10 is quite good at identifying and repairing the most common causes that will interfere with its video playback capabilities. Several Windows 10 users that encountered this particular error code have managed to resolve the issue by running the Video Playback troubleshooter to identify and deploy an appropriate fix automatically. Here’s a quick guide on running the Video Playback troubleshooter via the built-in Windows 10 menu: If you’re still encountering the 0xC00D36CB error even after you performed the steps above, move down to the next method below.
Method 2: Resetting Windows Store (Windows 10 Only)
After analyzing several different user reports, it seems like this particular issue can also occur due to a Windows Store issue. The playback of .MKV files are routed through a Windows Store component, so any type of corruption that affects the Windows store might have consequences on how your system plays certain video files. In some cases, users reported that the issue only started occurring after they ran a security scan that ended up quarantining some items that are essential to Windows Store. Users that found themselves in this scenario have reported that the issue was resolved after they reset Windows Store along with any associated components. When it comes to resetting Windows Store on a Windows 10 computer, you have two ways forward. – You either do it directly from an elevated CMD terminal or you do it by using the GUI via the Settings app. Although the first option is quicker, it involves doing some operations inside a CMD window, which might intimidate some users. If you’re not confident in your technical abilities, we advise you to follow the second guide since it’s easier to follow for non-technical persons.
Resetting the Windows Store cache via CMD
Resetting Windows Store cache via Settings App
If the same 0xC00D36CB error is still occurring when you perform the same action, move down to the next method below.
Method 3: Modifying the permissions of the file
As some affected users have reported, this particular issue can also occur due to a permission issue. If you’re encountering the issue while trying to change certain details of a .MP3 or .MP4 file, chances are you will be able to fix the issue by accessing the Properties screen and changing the Owner to Everyone. Several users that encountered this issue on a PC with multiple Windows accounts have reported that they were suddenly able to rename or manipulate the file without encountering the 0xC00D36CB error after changing the ownership of the file. Here’s a quick guide on modifying the permissions of the file to avoid an ownership conflict: If you’re still encountering the 0xC00D36CB error when trying to modify or move the file, move down to the final method below.
Method 4: Creating a new user profile
If none of the methods above have allowed you to circumvent or resolve the 0xC00D36CB error, chances are you’re dealing with a corrupted Windows profile that is interfering with the normal video playback functionality. Several Windows users that were also struggling to resolve this issue have finally been able to resolve the issue by creating a new user profile and use that instead of the corrupted one that was previously causing the issue. Here’s a quick guide on creating a new user profile on Windows 10:
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