As it turns out, several different potential culprits might be causing this particular error code:
Method 1: Checking for Server Issues
Before you try any of the other fixes below, you should start by investigating a server issue that ends up affecting the purchase of tickets via TicketMaster in your area. If you think this scenario might be applicable, you should start by using a service like DownDetector or IsItDownRightNow to check whether other issues in your area are currently having the same problems with the service. In case other users in your area are reporting similar issues, you should also take a look at TicketMaster’s official Twitter account to see if other users in your area are having the same problem. If your investigations ultimately determine that you are indeed facing a server issue, there is no other fix other than waiting for TicketMaster to resolve their server issues. On the other hand, if you haven’t uncovered any server issues, move down to the next potential fix below.
Method 2: Logging Out and Clearing Cookies
In most documented cases, this problem ends up being caused by a cookie that ends up restricting access to certain checkout pages. Several users encountering the same problem have reported that they managed to fix the problem by signing out of their Ticketmaster account and then clearing out any cookie associated with Ticketmaster. If this scenario is applicable, follow the instructions below to log out of your TicketMaster account and clear out the related cookies: In case the same Error Code 0011 is still occurring, move down to the next potential fix below.
Method 3: Clearing the Browser Cache
According to the majority of affected users, this problem will most likely occur after a security feature on TicketMaster ends up blocking you from completing the purchase. This is known to happen in situations where the user refreshes the page while on the Checkout page. The good news is, this security restriction is not deployed at a server level – It enforces the restriction via a cached file stored in your browser. If this scenario is applicable, the issue will be resolved automatically after some time (once the temp file is cleared). But if you don’t want to wait you will be able to fix the problem by clearing your browser cache and cookies to make sure no temp file might continue to cause this problem. This fix is confirmed to be effective on both PC and mobile operating systems, so deploy this fix and see if this ends up resolving the Ticketmaster error Error Code 0011. In case the same problem is still occurring, move down to the next potential fix below.
Method 4: Using Incognito Mode
As it turns out, TicketMaster is notoriously known by being very intolerant with extensions and add-ins – especially with Google Chrome Extensions. Several affected users that were previously encountered the Error Code 0011 have discovered that using the Incognito Mode on Chrome allows them to circumvent the issue entirely – This mode ensures that Chrome runs without any extensions or other functionality outside the default fleet. To open an Incognito window, click on the action button (top-right corner) and then click on New Incognito Window from the newly appeared context menu. Note: If you’re using Firefox, the equivalent of Incognito Mode in Private Window. The steps of accessing it are the same. In case the same problem is still occurring, move down to the next potential fix below.
Method 5: Disabling Proxy or VPN Connection (if applicable)
In case you’re using a proxy server or a system-level VPN client, the TicketMaster may be refusing the connection because it detects that your network connection is being funneled through a service that protects your anonymity online. TicketMaster is known for being picky when having to allow purchases through VPN systems or proxies, so if you’re using one of those, you might be able to fix the problem by disabling the service that’s funneling your connection. If this scenario is applicable, follow one of the guides below to disable the service that is potentially causing the Error Code 0011.
A. Disabling the Proxy Server
B. Uninstalling the VPN Client
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