What is causing the Uplay Google Authenticator not working?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this problem. As it turns out, there are multiple potential culprits that are known to trigger this particular issue: If you’re currently struggling to resolve the same problem, this article will provide you with several potential repair strategies. Down below, you’ll find a collection of methods that other users in a similar scenario have successfully used to get past this particular issue. All of the methods featured below are confirmed to be working by at least one user. Since the methods below are ordered by difficulty and efficiency, we advise you to follow them in the order that they are presented. One of them should eventually resolve the issue regardless of the culprit that is causing it.
Method 1: Typing the Google Authenticator Code without spaces
Keep in mind that although the code generated in Google Authenticator typically contains 3 numbers, space and then another 3 numbers, you need to ignore the space as it’s only there to provide more clarity. Several affected users that we’re encountering this issue have reported that the issue was no longer occurring once they typed the Google Authenticator code without spaces. Most applications will validate a code that contains spaces if it’s correct, but uPlay is an exception. If you were previously typing the codes with space (or you were just copy-pasting it), try removing the space and see if the issue is resolved. If the same problem is still occurring, move down to the next method below.
Method 2: Syncing the time correction for codes
By far, the most popular fixing method for this particular issue is to open the Google Authenticator app and Syncing the Time Correction for codes. The vast majority of users that previously encountered login issues with Google Authenticator have reported that the issue has been resolved after performing these steps. Here’s a quick guide on syncing the time correction for codes in Google Authenticator: Note: The steps of performing time correction on the Google Authenticator app are the same whether you’re using Android or iOS. If you’re still unable to play your games on Uplay because the Google Authenticator codes are incorrect, move down to the next method below.
Method 3: Setting the correct time and date on the mobile device
Other affected users have reported that the issue was resolved for them after adjusting their mobile device time and date to the correct values (in relation to their region) and restarting the device. After doing so, the codes generated by Google Two Factor Authentication worked flawlessly and they were able to play their favorite games. Here’s a quick guide on setting the correct time on Android devices: Note: If you’re using iOS, you need to go to Settings > General > Date & time and set it to Automatic. Then, go to Settings > Privacy > Location Services and set it to Always use for Google Authenticator app. If the codes that the Google Authenticator generates are still wrong, move down to the next method below.
Method 4: Opening a support ticket
If the methods above didn’t allow you to resolve the issue and you’re still unable to get past the 2-factor verification method conventionally, you’ll likely need to get assistance in order to fix this problem and continue playing your favorite games. Several users that encountered the same issue have reported that they finally got a resolution on this issue by visiting Ubi’s support desk and opening a support case on the issue. You can do this by visiting this link (here). Most users that have resolved the issue by taking this route reported that their ticket was resolved in under 48 hours.
Google authenticator not working? Try these fixesHow to Use Steam Guard Mobile AuthenticatorHow to Recover Codes in Microsoft Authenticator on a New PhoneFix: Uplay has detected an unrecoverable error and must shut down
