What’s causing the 0x87dd0004 Xbox One Error?
We investigated this particular issue by looking at various user reports and by trying out the different potential fixes that were successfully deployed by users in a similar situation. As it turns out, there are several different situations that might lead to the apparition of the 0x87dd0004. Here’s a shortlist of potential culprits that are might trigger this particular issue:
Method 1: Verifying the status of Xbox Live Services
As it turns out, in some cases, this particular issue is actually caused by a server-side issue that is beyond your control. If this scenario is applicable, it’s very likely that you’re seeing the 0x87dd0004 error due to a temporary problem with one or more of Xbox Live core services. It’s possible that one or more Xbox Live services are undergoing maintenance or are the target of a DDoS attack. This has happened a couple of times below, and whenever it’s occurring, the issue occurs because your account cannot be verified by Microsoft’s servers. If you think this scenario is applicable, you should start by investigating the status of Xbox Live servers by accessing this link (here) to check if any core services that are currently not operational. If the investigation you did didn’t reveal any kind of server issues that might contribute to the apparition of the 0x87dd0004 error and all Xbox-related services have a green check-mark, you can proceed directly to Method 3 to pursue other repair strategies that might be capable of allowing you to circumvent the error message. In case you’ve discovered that there’s a problem with the suite of Xbox services, follow Method 2 below for instructions of using your console in Offline mode.
Method 2: Singing with your account in Offline Mode
As several different affected users have reported, you might be able to resolve the issue by changing your Network settings to Offline mode and retrying the sign-in procedure once again. Several affected users that have been encountering this issue have reported that they were able to circumvent the 0x87dd0004 issue completely by going offline and repeating the sign-in procedure. Here’s a quick guide on making the switch to the Offline Mode of your Xbox One console and repeating the sign-in procedure: If the same issue is still occurring even when you’re in offline mode, move down to the next method below.
Method 3: Performing a Power Cycle
If the investigations you previously performed have allowed you to confirm that you’re not dealing with a widespread issue, the most efficient procedure that will allow you to resolve the issue is to perform a power cycle. Several affected users have reported that they were able to resolve the issue by performing a power cycling – a procedure that effectively drains the power capacitors of an Xbox console, which ends up eliminating the vast majority of firmware-related issues that might cause this particular behavior. Here’s a quick guide on performing a power cycle on your Xbox console: If the same issue is still occurring, move down to the next method below.
Method 4: Clearing the alternate MAC address
As it turns out, this issue can also occur due to some type of network issue that is preventing your console from communicating properly with the Xbox One servers. One of the most common culprits that might be responsible for this problem is an Alternate MAC address. Several Xbox One users that found themselves in a similar situation have confirmed that they were able to resolve the issue by accessing the Network menu and clearing out the alternate MAC address. Here’s a quick guide on how to do this: If you’re still encountering the same 0x87dd0004 error, move down to the final method below.
Method 5: Resetting your router/modem
If none of the methods below have allowed you to resolve the 0x87e107e4 error, there’s a high chance that the issue you’re encountering is caused by a router/modem issue. Several affected users that were also struggling to resolve this issue have managed to restore the normal functionality of their console by forcing a network refresh. The ideal way to start this procedure is to perform a simple network restart – this is less intrusive and it won’t produce any other effect on your network credential. To do this, all you have to do is press the On/Off button once, wait 20 seconds or more and then press the button again to restart. Note: You can simply disconnect the power cable physically in order to force a network refresh. If you did this already and it didn’t fix the issue for you, the next logical step would be to do a router/modem reset. But before you initiate this procedure, keep in mind that doing this means that you’ll also reset the custom credentials that you previously set for your login – There’s a high chance that they will be reverted to the default values. With most router manufacturers, the login will be reverted back to admin (for both username and password). If you want to perform a router/modem reset, simply press the Reset button once and keep it pressed for more than 10 seconds. With most manufacturers, you’ll notice all the LEDs flashing once to signal that the reset procedure was complete. Note: Keep in mind that with most router/modem manufacturers, you’ll need a needle or a toothpick in order to reach the small reset button.
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