As it turns out, there are several different causes that might end up triggering the 0x87E00064 error code:
Method 1: Performing a Power Cycling Procedure
Some affected users that were previously encountering the 0x87E00064 Error Code have confirmed that the problem was finally resolved after they performed a power cycling procedure in order to clear any firmware issues or temp file inconsistency that might cause this behavior. What this operation essentially does is it clear the temporary folder and clears the power capacitors – This ends up fixing the majority of instances that will trigger the 0x87E00064 error code. Here’s a quick guide on performing a power cycle procedure on Xbox One: In case the same problem is still appearing, move down tot the next potential fix below.
Method 2: Uninstalling the Blu-ray app & Clear Persistent Cache
If you’re encountering this issue while attempting to install a game from a game disk (physical media), it’s possible that the issue is being facilitated by inconsistency with the Blu-Ray app or the persistent Blu-Ray cache that Xbox One maintains. If you find yourself in this scenario, you should be able to fix the issue by reinstalling the Blu-Ray app and then clearing the persistent Blu-Ray cache storage before repeating the action that ultimately triggers the error code. After you do this, your console should prompt you to install from the Xbox store (since the Blu-Ray infrastructure is missing). If you click Install and follow the on-screen instructions, you should be able to install the game in question without issues. And once the operation is complete, you can safely reinstall the Blu-Ray support software again. If you’re looking for a guide through the whole process, follow the instructions below: In case this problem is still not resolved, follow the next potential fix below.
Method 3: Wipe every Firmware File
In case none of the fixes presented above have worked for you, it’s likely that you’re dealing with some time of issue facilitated by a firmware inconsistency. Corruption among your system files can also be the underlying cause of the 0x87e00064. Some affected users have confirmed that they managed to fix the issue by wiping every firmware file – This will essentially reinstall the operation system of Xbox One while leaving games and saved game data intact. If you want to follow this potential fix, follow the instructions below: In case you’re still seeing the same error code when trying to install a game from physical media, move down to the next method below.
Method 4: Replace Optical Drive
In the event that none of the potential fixes above have worked for you and you’re only encountering this error code while trying to install content from Blu-Ray disks, you should start considering a bad DVD or problem with your optical drive. The 0x87e00064 error code can be translated to OPTICAL_DISK_READ_FAILURE, so if you can, return your DVD and try to do the installation from a brand new game disk. If the problem is persisting, you’re most likely dealing with a faulty optical drive (or one that is beginning to fail). If this operation is applicable, return your Xbox One console (if you’re still under warranty) or take it to a console technical to see if you’re indeed dealing with optical drive issues.
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