What is causing the 0x91d70001 Error on Xbox One?
We investigated this particular issue by looking at various user reports and the repair strategies that are commonly being used to fix this particular error message. As it turns out, there are a couple of different scenarios that might end up producing this error. Here’s a shortlist of culprits that might be responsible for the 0x91d70001 error code on Xbox One:
Method 1: Unplugging your Game capture device (if applicable)
This is the number one cause of why this particular issue is occurring. If you’re using a Game Capture device (connected to your Xbox and TV) to record gameplay footage, chances are that’s the culprit that’s actually triggering the 0x91d70001 error code. If this scenario is applicable to your current situation, all you have to do to circumvent the issue entirely is to simply unplug the game capture device before you insert the Blue Ray disk into the optical drive. This is by far the easiest fix out of the bunch and it doesn’t affect any other features. As soon as you plug in the game capture again, you will be able to use it normally without any sort of reconfiguring. This workaround has been confirmed to work by at least a dozen of affected users, so if you’re using a Game capture device, chances are it will work for you too. In case you’re not using a Game Capture device or this method didn’t work for you, move down to the next method below.
Method 2: Disconnect HDMI when Error Code Appears
Another popular fix for this particular issue is to disconnect the HDMI cable after the error code appears. Again, this is more of a workaround than a proper fix. But several affected users have reported that this fix worked for them, so it should work for you too. But keep in mind that even if it works, you’ll likely need to repeat this operation every time you encounter this error message. Here’s what you need to do to circumvent the 0x91d7001 error: If the issue is still occurring, move down to the next method below.
Method 3: Performing a power cycle
If none of the methods below have allowed you to resolve the issue, it’s possible that the issue is actually being caused by a firmware issue. In this case, you should be able to resolve the issue by performing a power cycle. This will end up draining your console’s power capacitors – based on various user reports, this will end up fixing a lot of problems having to do with badly cached firmware data. Here’s a quick and easy guide on performing a power cycle on your Xbox One console:
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