What’s causing the Home button to stop working on Xbox One?
We investigated this particular issue by looking at various user reports and by testing out the different repair strategies that are commonly recommended by other affected users. As it turns out, several different scenarios might end up causing this behavior. Here’s a list of potential culprits that might be responsible: If you’re currently struggling to resolve this error message, this article will provide you with several troubleshooting guides that were recommended by other affected users. Down below, you’ll find a collection of potential fixes that are confirmed to be effective by at least one affected user. If you want to remain as efficient as possible, we encourage you to follow the methods below in the same order that we arranged them in – by efficiency and difficulty. Eventually, you should stumble upon a fix that will resolve the issue regardless of the culprit that’s causing the problem.
Method 1: Update Xbox One Controller to Latest version
As it turns out, one of the most popular reasons why this particular problem is occurring is due to a driver inconsistency. A while ago Microsoft released a fix that ended up causing this problem on a lot of Xbox One consoles (Day-One Editions). It took weeks until Microsoft rectified this bad update via a hotfix, but in reality, not all users took advantage of it. This happens because the hotfix is not included with a firmware update as you’d expect. To override the bad driver and resolve the Xbox One Home button issue, you’ll need to update the controller software separately (either directly from the Xbox One console or using a PC). Follow whichever guide you feel more comfortable with:
Updating the controller to the latest version directly from Xbox One
Updating the controller using a PC (Windows 10 Only)
If the problem with your Xbox Home button is so severe that you don’t have the means to update the controller from your console, you can also do it using the Xbox Accessories app. Here’s how to do this: If you’re still having trouble with the home button while the controller is connected to your Xbox One console, move down to the next method below.
Method 2: Performing a hard reset
If your controller driver was already updated to the latest version or the same issue is still occurring even after you updated, chances are you’re dealing with an underlying firmware glitch. In situations like this, you should be able to resolve the issue by removing any temporary data that might end up causing this issue. As several users have reported, this procedure has a high chance of resolving this issue since it will completely drain the power capacitors, which ends up resolving the vast majority of firmware glitches. If you think this scenario might be applicable, follow the quick guide below for steps on physically power-cycling your Xbox One console:
