There are two cases where users might experience this problem; one where users are using the web application and others where they have the desktop application installed. Furthermore, this problem is seen on almost all supported operating system i.e. Windows, macOS, and Linux. Same is the case with mobile devices as well. In this article, we will be targeting all the operating system and platforms and fix the problem of Slack not opening links in your default browser.
What causes Slack not to Open Links?
Even though each operating system/platform have their own causes, some of them are common amongst them all. Here are some of them listed: Before starting, make sure that you have your Slack credentials at hand as you will be required to log in again. Also, ensure that you have administrative access on the computer.
Pre-requisite: Stable Internet Connection
A stable internet connection is the pre-requisite of the troubleshooting process. Here, you should make sure that you are using an active connection which isn’t public (this is present in hospitals and offices). Try opening Slack in other devices as well and try accessing the internet. If you are certain that you have a stable internet connection, only then proceed with the solutions. Otherwise, switch to another network and try again (a mobile hotspot for troubleshooting purposes seems like a good idea).
Solution 1: Changing the Default Browser in Slack
Slack, like all other messaging applications, have preferences. These preferences dictate how the application will behave in different scenarios and use cases. Whenever you click a link inside Slack, the application looks up the default browser set in its preferences and opens the web pages in them. Normally, the web pages should open regardless of which browser they are set to but if the preferences are not set, no link will open. Here in this solution, we will navigate to the application settings and change the default browser behaviour of Slack. Here we will demonstrate how to change the default browser in Android. Note: It should be noted that the default browser which Slack selects is the default browser which is set in your operating system. If you wish to change the browser which opens links, you can change the default browser. You can see our article on How to set Chrome as the default browser.
Solution 2: Clearing Cache in Browser
The second solution which we will perform is clearing the cache of the browser which opens the links. The cache is a primary working component of any browser and plays an important part in storing preferences and some temporary settings of the browser. If the cache is corrupt on your browser, it may behave bizarrely and cause Slack not to open links or do open them but with a huge delay. Here is the method on how you can clear cache in Chrome. You can follow similar steps if you are using another browser.
Solution 3: Changing Google Chrome Configurations
Another thing we came across was incorrect Google configurations regarding Chrome. This is targeted towards Linux installations where each configuration is in a short a parameter in one or two lines. Normally, these are set to default values which are preset when the application installs. These default values might sometimes conflict with your computer and hence cause several errors. Here, we will change these configurations and see if this fixes the problem.
Solution 4: Reinstalling Slack (Windows)
As a last resort, if Slack still isn’t working properly and doesn’t open the links in the browser, we can try reinstalling it. We came across issues in the Windows operating system where the installation of Slack somehow became corrupt after installing Windows updates or when moving the installation files to/from another drive. Here in this solution, we will navigate to the application manager and then uninstall Slack. Then you can navigate to the official website and install the latest version from there. You can also attempt at resetting Slack if you have installed it from the Microsoft store. Below is the procedure:
Solution 5: Reinstalling Slack (Linux)
Here, we will take a look at how to reinstall Slack on your Linux machine. Here, if you have installed Linux using Ubuntu Software, we will first uninstall it from there and then install Slack afterwards manually. Follow the steps below:
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