Windows 10 OS users, particularly on the latest and the previous major feature update release variant, have been complaining about multiple issues with the latest patches that arrived as part of the May 2020 Patch Tuesday program from Microsoft. Two of the common issues were ‘Failure to Install’ and the dreaded Blue Screen of Death (BSoD). Microsoft has finally taken official note of the issues and added that the problems are being investigated.
Microsoft Accepts ‘Failure To Install’ and BSoD Issues With Latest Patches:
One of the major issues with the latest patches that arrived as scheduled was ‘Failure to Install’. There were also multiple reports of an error in the user profile. The error consisted of a temporary profile replacing the current and valid user profile completely. Apparently, a patch was erroneously creating a temporary profile and commanding it to take over instead of the user profile. Needless to add, the result was that data could no longer be accessed and desktop shortcuts went missing. Other users reported intermittent and unexplained Blue Screen of Death (BSoD) crashes and erratic frame rate errors.
— Samuel Ali (@samuelali) May 19, 2020 Although not as common, some users also reported a broken audio update wherein there were problems in the user profile. The update reportedly removed drivers and deleted presets. The result was either no sound was played at all, or that if, for example, headphones and speakers are available, the sound would come from both the audio peripherals at the same time.
— Windows Latest (@WindowsLatest) May 16, 2020 The problems were commonly occurring with the latest Windows 10 versions 1903 and 1909, i.e. the May and November 2019 updates. Strangely, Microsoft hadn’t offered any acknowledgment. However, that has changed. The Windows team has finally reacted and published a corresponding note.
Microsoft Confirms Known Issues In Patch-Day Update:
Impact: We have seen reports on social media and media reports about various issues with KB4556799.Remedy: We actively work with customers who report problems. So far, we have not seen any widespread problems that are reflected in telemetry, support data, or customer feedback channels. We continuously examine the entire customer feedback and closely monitor this situation.Note: If you encounter any problems, we would like to know. Please give us your feedback via the key combination Windows + F or select Feedback Hub in the start menu so that we can investigate it.
— BleepingComputer (@BleepinComputer) May 19, 2020 It is important to note that Microsoft has not yet provided any direct feedback on this issue. However, the support document for the update lets Windows 10 users know that “reports on social media and on various topics with KB4556799 have been seen”. It is now up to the users to report the errors and transfer logs so that Microsoft can track down the errors. Simply put, Microsoft appears to be unsure about what is causing the problems. Hence, the company wants more data to track down the problems. This also means there’s no confirmation about which problems are being tackled.
