This issue has been reported a lot of times since the release of Office 365 products and Microsoft support personnel themselves take this as an utmost priority to solve. However, there are several methods which you can try performing on your own to get the issue fixed for good. In this article, we will first take a look at the core causes and then move on to the solutions to fix it.
What causes the Error ‘OneDrive is not Provisioned for this User’?
This issue is only limited to users who are accessing OneDrive using an existing Office 365 subscription but it can occur to other account sharing events as well. Here are some of the major causes which we came across: Before we start with the fixes, make sure that you have all the licenses and passwords with you at hand. Also, the email address and password of the user which is experiencing the error message will be needed.
What does Microsoft say about Provisioning in Apps? (For Developers)
If you are a developer and using automatic provisioning, you should read the official Microsoft Documentation to understand the problem completely. According to the official Microsoft documentation, it states the following: If a user’s OneDrive is not provisioned but the user has a license to use OneDrive, this request will automatically provision the user’s drive, when using delegated authentication. The key point to note here is keyword delegated authentication. This basically means that the API of Office 365 will only provision Drive when the actor in context is a user. In other words, this means that the application should be using implicit OAUTH grant or authorization_code if you want automated provisioning. If you are using application authentication, the automatic provisioning won’t occur.
Solution 1: Reinitiating License
The most basic step in fixing the error message is reinitiating the license to the user. Here, we will log into Office 365 using the administrator password and then revoke the license to the user. After a while, we will reinitiate the process and check if the issue is resolved. What this does is completely reinitialize the provisioning module and if there were in issues during the provisioning, they will be fixed.
Solution 2: Granting Right of SharePoint Admin
Another possible cause why you are experiencing the error message is where the specific right to provision OneDrive isn’t granted to the user. He may be granted other rights but if this right is missing, you will experience numerous problems including the error message. Here, we will navigate in the control panel of the administrator and manually grant the rights and see if this works. Note: If you are getting the Setting up screen in the App Launcher, let the process stay for as long as a day. Usually, this gets winded up pretty quick and the user is able to perform all the sections he wants.
Solution 3: Reinstalling the Application
Before we contact Microsoft support, we will try reinstalling the application. There are many instances where the application itself is a corrupt installation because of which the processes are not running properly. The issue you are experiencing might just be a bug in the application or its API. In this solution, we will navigate to the application manager in Windows and uninstall the applications related to Office 365 completely. Then, we will reinstall all of them completely by downloading a fresh copy.
Solution 4: Contacting Microsoft Support
If you are still unable to fix the error message ‘OneDrive is not provisioned for this User’, you can contact Microsoft officials and convey the problem to them. Since you are a subscription member of Office 365, you are entitled to support by Microsoft automatically. You can navigate to Microsoft’s official support and explain the issue there. Make sure to include the following information: Make sure that you don’t add any personal password to any form online (including Microsoft). Just the email address will do. Note: Appuals advises its readers to make sure that they are submitting a ticket on the official website of Microsoft. The steps listed here are for informational purposes only.
Bonus: Adding User Manually using PowerShell
This solution is for advanced users. If you are still unable able to provision the user’s access to OneDrive, you can remove them as we did in Solution 1 and then try to manually add them again using the method listed below. You can access PowerShell by right-clicking the Windows button or pressing Windows + R, typing ‘powershell’ in the dialogue box and pressing Enter. Here the code snippet: Here, $cred means get-credential and $username is the UPN of the user. Note: Make sure that you backup your system beforehand so you can always revert if something goes wrong. Also, make sure that the commands are run by the administrator access of Office 365 and enter the information properly because no prompt will be given before the granting of license and provisioning of OneDrive begins. You can also try disabling OneDrive and then enabling OneDrive on your computer.
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