What Causes the “Error Code RLC-1000” on Spectrum and How to fix it?
We found the underlying causes to be:
Solution 1: PowerCycling Devices
Since the primary cause of this issue is the build-up of cache inside the devices, we will be clearing the cache for all the devices in the loop. This will get rid of any corrupt launch configurations while also removing the DNS cache from the router. In order to power-cycle the devices: Note: If you are using the Spectrum Wifi service, consult the Spectrum Wifi Not Working guide to power cycle your router properly.
Solution 2: Re-installing Channel
In some cases, the Spectrum TV channel might have been outdated due to which this error is being triggered. Sometimes the automatic updating might not occur for certain channels and they require you to manually update them. In order to do so:
Solution 3: Contacting Customer Support
This issue can also be related to a service blockage at Roku’s end or it might be due to the lack of support from the Spectrum Channel. Therefore, it is recommended that you check in with Roku’s customer support and inform them of the exact issue that you are facing. They will either send an engineer to fix your issue or check for any service blockages on their end.
Fix: “An Unexpected Error Has Occurred NETGE-1000” in SpectrumResolve Error Code 014.30 on RokuResolve Error 0x3A98 when Generating WlanReport via CMDFix: Error Code RGE-1001 While Using the Spectrum App
