In this article, we will walk you through the relevant troubleshooting methods that have helped several users fix the issue in no time. Let’s get started!
Reinstall the Scanner
One of the main reasons you are having trouble with your scanner is that it is outdated. The solution to this is simple, as all that you need to do is update the scanner. You can do this by uninstalling the scanner, and then downloading its latest version from the manufacturer’s website of the scanner. Here is a step-by-step guide on how to do this:
Adjust the Compatibility Mode
Several users were able to fix the issue by altering the compatibility mode of the scanner. If you don’t know already, Windows’ compatibility mode allows older programs to run without any problems. It is possible to make older programs run on a newer operating system by using a compatibility mode. Here is how you can adjust the compatibility mode of your scanner to fix the issue at hand:
Check Windows Services
In Windows operating system (or any other), there are certain Windows services that should be enabled for you to perform relevant operations successfully. Similarly, for you to run your scanner properly, a service named Windows Image Acquisition should be enabled on Windows. Follow the steps mentioned below to enable the service on your PC:
Run Hardware and Device Troubleshooter
Alternatively, you can run the Hardware and Device Troubleshooter, which can automatically apply automated fixes in cases like this one. These fixes should fix problems with corrupted files and bad drivers. Here is what you need to do:
Run SFC and DISM Commands
As we discussed previously, corruption errors or bugs in the system are often responsible for such errors as we have here. In Windows, you can access several built-in tools to troubleshoot errors, which require little or no user involvement. There are two programs that accomplish this: Deployment Image Servicing and Management (DISM) and System File Checker (SFC). You can use each utility to scan your operating system for errors and fix them automatically. DISM relies heavily on Windows Update to replace the faulty data, while SFC uses a locally cached archive. It takes over five minutes for SFC to finish. DISM scans require that external files be downloaded, so they take longer to complete. Try running both SFC and DISM commands, and check if that resolves the issue. If the error persists, move to the method mentioned below.
Uninstall Recent Update
There are times when issues like the one at hand are caused due to recently installed updates that are corrupt and buggy. If your scanner stopped running after you installed a Windows update recently, uninstalling the update might do the trick for you. Here is what you need to do:
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