The issue arises when a user wants to use the mouse wheel to scroll some pages/screens on his display but in place of scrolling, the system’s volume is changed. Some users reported the problem to be caused by a Windows update. The issue is not limited to a particular brand of mouse. Before moving on to stop the mouse from adjusting volume, check if restarting the PC solves the problem. Moreover, it will be a good idea to try the mouse on another system or another mouse on the problematic system.
Solution 1: Disable the Media Mode of the Mouse
With the advancements in the I.T. industry, mouse technology has evolved (from just a simple input device) and many new features are added to the mouse of your system. One such feature is to control the system’s multimedia functions (as your keyboard already does) through the system’s mouse and these features can be enabled by a hardware switch on the mouse. You may encounter the issue at hand if the media control switch of the system’s mouse is enabled i.e., the system’s mouse is in media mode. In this case, disabling the media mode of the system’s mouse may resolve the issue. If you are encountering the issue with a set of keyboard/mouse (where the mouse is not available separately), then there can be a key combination (e.g., simultaneously pressing the right and left click) to activate/deactivate the media mode of the mouse.
Solution 2: Edit the Mouse Settings
The issue at hand could be a temporary glitch of the input modules of the OS. In this context, editing the mouse settings may clear the glitch and thus solve the problem. The instructions, mentioned below, may slightly differ from user to user.
Solution 3: Re-insert the Batteries of the Wireless Mouse or re-plug the Wired Mouse
The issue could be a result of a temporary glitch in the mouse driver. In this case, removing/reinserting the wireless mouse batteries or plugging/unplugging the wired mouse may solve the problem.
Wireless Mouse
Wired Mouse
If the issue persists, then reinstalling the mouse driver may solve the problem.
Solution 4: Remove Conflicting Applications
Your mouse may show the behavior under discussion if any of the installed applications are hindering the operation of the mouse. In this context, removing the conflicting applications (causing the mouse issue) may solve the problem. To find out the problematic application, clean boot your PC. If the issue does not appear in the clean boot state, then enable the applications/processes (which were disabled while clean booting the system) one by one till you find the problematic one. Once found, either disable the process/application or uninstall it. For illustration, we will discuss the process for Smilebox. Users reported the following applications to cause a similar type of issue for them: If the issue persists, then you may use a 3rd party utility (e.g., X-Mouse Button Control) to map the mouse buttons that may solve the problem.
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