You can try the undermentioned methods to Turn off Focused Inbox in Outlook but before that, keep in mind if you want to disable Focused Inbox across the board (i.e., from Web, desktop, mobile clients, etc.). You should sign out of all the clients and disable Focused Inbox in Outlook web and then sign into the clients again one by one and turn off Focused Inbox in each client.
1. Disable Focused Inbox in Outlook Web
If the Focused Inbox option is not shown, then make sure no web browser add-on (Classic IE is reported to cause the issue) is interfering with the operation of the website. Some Office 365 users may have to open Settings > Display Settings > Focused Inbox and select Don’t Sort Messages.
2. Turn off Focused Inbox in Windows 10 Mail App
Keep in mind, if the app crashes when applying the setting, then repeat the same after putting your system into the Tablet Mode.
3. Remove Focused Inbox in Outlook for Windows 10
If the Show Focused Inbox option is not in the View tab, then you may enable it in Customize Ribbon. If the Focused Inbox option is greyed out in the View tab, then you first need to turn off Focused Inbox in Outlook Web and Windows 10 Mail app. Then relaunch Outlook and try again to disable the Focused Inbox feature in the Windows 10 Outlook client. If some of the emails are not shown in Inbox, check if disabling Show as Conversation in the View tab of Outlook solves the problem.
4. Disable Focused Inbox in Outlook for Macbook
5. Turn Off Focused Inbox for the Outlook Android
If you are still not able to disable Focused Inbox and are part of an organization, then you may contact the IT administrator of your organization to turn off the Focused Inbox in Outlook (either for your account or for the whole organization) or give you the right to do so (once the permission is given, then you may try the methods discussed above to turn off Focused Inbox). As a workaround, you can mark all incoming emails as Focused (till the issue is resolved) and keep an eye on the Others tab (whenever an email is shown there, right-click on it and select Move to Focused). If that is not an option, then you may try another email client.
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