What’s causing the 0xc1010103 error code?
Method 1: Running the Video Playback troubleshooter
If you recently installed a Windows update, it’s possible that the issue is occurring due to a common glitch that is originating from the temp folder of the Videos app. Several windows users that were also encountering this problem have confirmed that they were able to fix it by running the Video Playback troubleshooter and restarting their computer. If this scenario is applicable, it’s likely that the situation is already covered by a repair strategy, so the utility will fix the issue automatically. Here’s a quick guide on running the video playback troubleshooter in order to fix the 0xc1010103 on Windows 10: If the same problem is still occurring, move down to the next potential fix below.
Method 2: Update GPU drivers
If you’re encountering the 0xc1010103 consistently (with every type of file, not just .MKVs) it’s likely that you actually have a problem with your GPU drivers. This issue is typically encountered on laptop configurations with both a dedicated and an integrated GPU. Several affected users that encountered the 0xc1010103 error with every video they tried to play eventually managed to fix the issue by boosting their computer in Safe Mode and uninstalling the active Display drivers, then replacing them with the latest version using the proprietary software. Here’s a quick guide on how to do this on Windows 10:
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